Wise Junior CHATELIER
Sunrise,FL
Summary
Dynamic interpreter with extensive experience at AMN Healthcare, adept at cross-cultural communication and client support. Proven ability to enhance patient-provider interactions through precise medical terminology interpretation. Skilled in managing high-pressure situations while maintaining professionalism and confidentiality, ensuring seamless communication in diverse environments. Fluent in four languages, fostering effective connections.
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Interpreter
AMN Healthcare
12.2024 - Current
- Assisted in translating spoken communication between parties in various settings.
- Developed understanding of cultural nuances to enhance interpretation accuracy.
- Conducted research on relevant terminology for effective communication in specialized fields.
- Collaborated with team members to ensure seamless interpretation services during events.
- Facilitated communication between healthcare providers and patients in diverse medical settings.
- Interpreted medical terminology, ensuring accurate understanding of diagnoses and treatment plans.
Customer Service Representative
Wise Tour LLC
03.2022 - Current
- Resolved customer inquiries via phone, email, and chat to enhance satisfaction and loyalty.
- Assisted in training new representatives on product knowledge and service protocols.
- Managed high-volume calls while maintaining quality standards and professionalism.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Sales Associate
Arise Virtual Solutions Inc.
09.2019 - 11.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Maintained merchandise displays, ensuring compliance with visual standards and promotional guidelines.
Education
Bachelor of Science - Law
University State of Haiti
Ouest, Haiti08-2017
Skills
- Fluent in four languages
- Client support
- Professional ethics
- Client confidentiality
- Interpersonal communication
- Cross-cultural communication
Certification
Medical Interpreter
Languages
Haitian Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Interpreter
AMN Healthcare
12.2024 - Current
Customer Service Representative
Wise Tour LLC
03.2022 - Current
Sales Associate
Arise Virtual Solutions Inc.
09.2019 - 11.2021
Bachelor of Science - Law
University State of Haiti