Eimy Marquez
Summary
Highly skilled skincare professional, bringing valuable experience in delivering top-tier facial treatments and comprehensive skincare regimens. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Nordstrom Rack
02.2024 - Current
- Organizing shoes, sizing, helping out customers, filling in the racks, fast paced environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Front Desk Receptionist
AustinDEEP
03.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Head cashier/Back up administrator coordinator
Sprouts Farmers Market
01.2022 - 03.2023
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
PT Sales Associate
Victoria's Secret
10.2020 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Collections Specialist
AT&T
11.2019 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Verifier
Intugo
09.2018 - 09.2019
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Identified potential areas of risk or fraud during the verification process, mitigating potential losses for clients and the company.
Help Desk Technician
NTT DATA Services
10.2017 - 06.2018
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
Customer service
TELEPERFORMANCE ALPHA
06.2015 - 09.2017
- Increased client retention with exceptional customer service and timely followups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
Education
License - Esthetician
The Melluzi Academy
Austin, TX10-2023
High School Diploma -
Preparatoria De U De G
San Miguel El Alto, Jalisco06-2012
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer engagement
- Reliability and punctuality
- Product knowledge
- Professional appearance
- FLUENT IN Spanish
- Conflict resolution
Certification
Lash extensions.
Dermaplaining.
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Nordstrom Rack
02.2024 - Current
Front Desk Receptionist
AustinDEEP
03.2023 - 12.2023
Head cashier/Back up administrator coordinator
Sprouts Farmers Market
01.2022 - 03.2023
PT Sales Associate
Victoria's Secret
10.2020 - 01.2022
Collections Specialist
AT&T
11.2019 - 03.2020
Verifier
Intugo
09.2018 - 09.2019
Help Desk Technician
NTT DATA Services
10.2017 - 06.2018
Customer service
TELEPERFORMANCE ALPHA
06.2015 - 09.2017
License - Esthetician
The Melluzi Academy
High School Diploma -
Preparatoria De U De G
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