Summary
Overview
Work History
Education
Skills
Certification
Languages
PROFESSIONAL SUMMARY
Timeline
Generic

EIOB A TEKLIE

Burien

Summary

To attain the Patient Care Assistance position in any Department, I am searching for a role that offers a range of challenges and duties, enabling me to apply my well-rounded healthcare knowledge and extensive clinical experience fully. I aspire to apply my outstanding interpersonal skills, strong problem-solving abilities, and in-depth knowledge of Nursing practice to create a comforting and healing environment for patients and their families. I provide exceptional patient care while applying the organization’s vision that positively influences individuals and communities. I am enthusiastic about joining a dynamic and mission-driven team, bringing with me a distinctive combination of customer-focused communication and healthcare expertise as a healthcare professional.

Highly organized professional with aproven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

MHT/CAN & Court Coordinator

Cascade Behavioral Health
Tukwila, WA
07.2017 - 08.2022
  • Both positions required high-quality patient care that preserved the privacy of patients. The primary responsibility of the MHT position is to deliver direct Nursing care to patients under the supervision of licensed personnel and carry out support activities that facilitate the daily operations of the unit. Court Coordinator: Lead coordinator whose responsibilities involve extensive planning, organizing, coordinating, and monitoring activities per policies and procedures, judicial standards as well as the key components of Involuntary Treatment Act (ITA) courts.
  • Reliable, service-focused nursing professional with excellent patient care.
  • Database, Privacy/HIPAA Regulations
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Observe patients’ physical, mental, and emotional conditions & report violent behavior.
  • Knowledgeable about human behavior, and a wide range of mental disorders, from depression to psychosis.
  • Experienced providing counseling confronting behavior, reporting violations, etc.
  • Monitor all assigned cases to the respective court
  • Ensure that all settable cases and motions are set for a date
  • Ensure that all cases on the court’s docket are listed on the docket properly
  • Ensure that all cases transferred are processed in accordance with the hospital rules
  • Ensure that all attorneys and parties are properly notified on WL, BLUK, etc.
  • Ensure all legal paperwork is obtained in the right format Insure all that 24-hour medical notices, court templates, & ITA Daily schedules are updated daily
  • Insure all 14, 90, 180, and OOC Petitions are signed and e-filed with King County ITA Court
  • Ensure all single-bed certifications are certified upon expiration
  • Insure all 90 & 180 logs are up to date for future petition date

Customer Service Specialist / CT

King County DAJD
Seattle, WA
01.2018 - 12.2021
  • This position requires a responsible person who can provide routine assistance to jail operations in the areas of cashiering, responding to telephone calls, handling, and maintaining inmates’ personal property, commissary, and public receptionist responsibilities at the facility visitation window.
  • Use excellent customer service skills, including written and verbal communication, to work well with co-workers and the public.
  • Maintain security of records and personal property associated with these processes.
  • Provide program-specific information such as rules, regulations, and policies; to customers via in-person, tele.
  • Accurately receive inventory, store and release inmates’ personal property, cash/checks, jewelry, etc.
  • Accurately receive and process bail monies and official paperwork for inmates.
  • Receive, respond to, and distribute inmates’ service requests.
  • Process inmates’ money released to the public in a timely and accurate manner.
  • Collect, store, and release inmate property and valuables.

Public Health Officer

Ministry of Labor and Social Affairs
A.A, Ethiopia
12.2014 - 10.2016
  • An Excellent Public Health Officer with a passion for effectively maintaining healthcare standards and coordinating treatment Programs in hospitals and the community. Additionally, use collaborative improvement approaches to reduce hospital-acquired infections, prepare written reports, and reduce barriers to accessing health insurance and health care.
  • Monitor environmental and health status to identify community environmental health problems.
  • Diagnose and investigate environmental health problems and health hazards in the community.
  • Inform, educate, and empower women and children about environmental health issues.
  • Mobilize policies and plans that support individual and community environmental health efforts.
  • Research new insights and innovative solutions to environmental health problems.
  • During disease outbreaks, a primary role is to assist in disseminating educational materials throughout the city or town.

Nurse Aide

Seattle Children’s Hospital
03.2012 - 10.2014
  • This position required high-quality patient care under the director of a Registered Nurse or Physician.
  • Reliable, service-focused nursing professional with excellent patient care
  • Diagnostic Testing, Medical Terminology, Electronic Medical Records
  • Database, Privacy/HIPAA Regulations
  • Patient Advocacy Support, collected blood, and other laboratory specimens, and prepared them for lab testing.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Observe patients’ physical, mental, and emotional conditions & report violent behavior.
  • I maintained a reputation for residents and high charting accuracy, effective team collaboration, being held in high regard by residents, and providing a consistent delivery of empathetic care.

Personal Trainer

24-Hour Fitness
10.2011 - 03.2012
  • Based on information received from clients, I created individualized programs around clients’ goals such as weight loss, gaining lean muscle, increasing endurance, and/or gaining muscular strength.
  • Excellent knowledge of human anatomy and the concepts of functional exercise, Great knowledge of nutrition and exercise science
  • An ability to design individual and group exercise programs tailored to the needs and attainable goals of specific clients.
  • An ability to conduct and understand the need for and importance of screening and client assessment, initially and progressively.
  • The ability to execute individual fitness program designs safely and effectively.
  • A desire to help clients reach their health and fitness goals through appropriate cardiovascular, flexibility, and resistance exercise.
  • A dedication to maintaining personal integrity and your health and fitness.

Therapy Aide

St. Luke’s Cardiac/Pulmonary Rehabilitation
01.2011 - 09.2011
  • Primary responsibilities included acting as the second assistant to the lead physical and occupational therapists and input of patient schedules.
  • Observe patients during treatment to compile and evaluate data on patients’ responses and progress and report to the Physical Therapist.
  • Instruct, motivate, safeguard, and assist patients in practicing exercises and functional activities.
  • Designed and instructed group programs, performed client fitness tests, and executed performance evaluation testing.
  • The ability to motivate others to improve their overall fitness and health.
  • A desire to help clients reach their health and fitness goals through appropriate cardiovascular, flexibility, and resistance training/exercises.

Nurse Aide

Cheney Assisted Living
08.2010 - 09.2011
  • This position required high-quality patient care that preserved the dignity of residents without creating discomfort while performing duties.
  • Provide hands-on care to patients in a nursing home facility setting.
  • Perform routine tasks under the supervision of registered nurses.
  • Take the patient’s vital signs; temperate, pulse, and respiration rate, and record.
  • Take blood pressure and determine if the range is abnormal, and if so, report to the RN.
  • Observe patients’ physical, mental, and emotional conditions & report violent behavior.
  • I maintained a reputation for having high charting accuracy, effective team collaboration, being held in high regard by residents, and providing a consistent delivery of empathetic care.

Media Center Technician

Eastern Washington University JFK Library
03.2009 - 08.2011
  • I maintained high standards of customer service while assisting patrons through equipment reservations and circulation.
  • Ability to deliver effective customer service.
  • Knowledge of library reference and cataloging methods.
  • Utilize remote assistance tools in troubleshooting workstation issues.
  • Troubleshoot, research, and resolve front/end-user hardware issues.
  • Knowledge of bibliographic sources of information; decision-making ability.
  • Ability to maintain appropriate records and reports of activities.
  • Computer troubleshooting skills and knowledge of connecting systems and their uses.
  • Ability to transfer calls, locate government documents, assist students in blackboard setup, and take inventory of electronic equipment.
  • Ability to deal with associates and the public in a courteous manner.

Education

Bachelor of Science - Exercise Science, minor in Community Health

Eastern Washington University
Spokane, WA
06.2012

Bachelor of Arts - Children’s Studies, minor in Sociology

Eastern Washington University
Spokane, WA
06.2012

Skills

  • Operating systems – Windows, Mac OS X, EPIC, CERNER, Bilingual
  • Software – Microsoft Suite: Word, PowerPoint, Excel, OneNote; GANTT CHART
  • Power BI / Business Intelligence - SQL, Reporting Services, Ingression Services, Analytic Services
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization

Certification

  • Certified Nursing Assistance, NC#60044428
  • Orientation to Public Health
  • Certification for FEMA
  • Cultural Competency Certification
  • Overdose Prevention and Narcan Training
  • Public Health Nurse Registration Certification – Minnesota
  • Introduction to Incident Command System, ICS – 100
  • Linked-in Learning: Developing Feedback Mindset.
  • World Health Organization (WHO) Covid 19 Vaccination Training
  • Basic Life Support (BLS, CPR, & AED), BLS Provider, American Heart Association, Exp: 10/25

Languages

English
Amharic

PROFESSIONAL SUMMARY

  • Over 14+ years’ experience in healthcare/patient care settings, particularly in Cardiac Rehab, Public Health, Mental Health, Geriatric, Pediatric, and Physical therapy assistance in both inpatient/outpatient settings.
  • Excellent skills in customer service in assisting clients/patients, the public, and families with their needs.
  • Excellent communication skills: English, Amharic.
  • Excellent verbal and written communication skills with a Positive attitude and ability to work with a team member.
  • Experience in engaging local communities to define health-related needs.
  • Knowledge of evidence-based practices for youth and adults and its implementations.
  • Extensive Experience working with groups from diverse racial, cultural, and socio-economic backgrounds.
  • Demonstrated experience in gathering, analyzing, and using information and data for reports and evaluations.
  • Ability to work independently with Effective planning, and detail-orientated skills.
  • Self-motivated and Proactive, eager to learn new things, and a Team player.
  • Able to anticipate the needs of clients/patients with diverse perspectives and life experiences.
  • Demonstrate a high sense of urgency and be prepared to work in a fast-paced environment.
  • Participating in identifying major health needs and related issues that affect health-underserved communities.
  • Encouraging and helping patients who have little or no access to basic health services to go to clinics for checkups and encourage them to live healthy lifestyles.

Timeline

Customer Service Specialist / CT

King County DAJD
01.2018 - 12.2021

MHT/CAN & Court Coordinator

Cascade Behavioral Health
07.2017 - 08.2022

Public Health Officer

Ministry of Labor and Social Affairs
12.2014 - 10.2016

Nurse Aide

Seattle Children’s Hospital
03.2012 - 10.2014

Personal Trainer

24-Hour Fitness
10.2011 - 03.2012

Therapy Aide

St. Luke’s Cardiac/Pulmonary Rehabilitation
01.2011 - 09.2011

Nurse Aide

Cheney Assisted Living
08.2010 - 09.2011

Media Center Technician

Eastern Washington University JFK Library
03.2009 - 08.2011

Bachelor of Arts - Children’s Studies, minor in Sociology

Eastern Washington University

Bachelor of Science - Exercise Science, minor in Community Health

Eastern Washington University