Eirinn Edenfield
Danbury,CT
Summary
Dynamic leader with extensive experience at Greenwich Emergency Medical Service, Inc., excelling in quality management and performance metrics. Proven track record in implementing advanced EMS protocols and enhancing patient safety. Skilled in stakeholder engagement and training development, fostering a culture of excellence and continuous improvement in emergency medical services.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Director of Quality Assurance and Safety
Greenwich Emergency Medical Service, Inc
Riverside, CT
12.2023 - Current
- REVIEW AND MAINTAIN ADVANCED STANDARDS TO PROVIDE QUALITY PATIENT CARE
- IMPLEMENT NEW EQUIPMENT TO BE ADVANCED EMS SERVICE
- Reviewed key performance indicators for EMS service, identifying specific areas for improvement.
- Implemented targeted programs that improved key performance indicators, enhancing overall patient care.
- Investigated patient complaints and initiated educational programs based on outcomes to improve service quality.
- Collaborated with hospitals to streamline patient referral processes.
- Attended local and regional meetings to discuss and decide on EMS protocols.
Senior Explorer Post Advisor
Greenwich Emergency Medical Service, Inc
10.2013 - Current
- Managed Greenwich EMS Explorer Post 911, ensuring effective program operations
- Organized and facilitated outings, providing hands-on learning experiences for youth participants
- Established environment that nurtured youth leadership and teaching skills within community
- Ensured adult advisors completed YPT training as required by Boy Scouts of America
- Registered youth participants with Boy Scouts of America
Volunteer Coordinator
Greenwich Emergency Medical Service, Inc
Riverside, Connecticut
01.2018 - 03.2025
- Facilitated onboarding process, improving new volunteers' comprehension of Greenwich EMS standards.
- Conducted orientation sessions, equipping volunteers with knowledge of Greenwich EMS policies and computer system for seamless integration.
- Recruited and verified volunteers' credentials, ensuring adherence to operational standards.
Operations Manager
Greenwich Emergency Medical Service, Inc
05.2004 - 12.2023
- Managed daily operations of field staff, ensuring efficient station and vehicle maintenance, timely supply availability, and effective resolution of scheduling issues.
- Responded to and triaged system emergencies, ensuring timely resolution and minimal service disruption.
- Conducted employee performance reviews, delivering constructive feedback to promote team development and enhance individual performance.
Field Paramedic
NEW BRITIAN EMERGENCY MEDICAL SERVICE, INC
New Britain, CT
01.2002 - 01.2008
- Responded to 911 emergencies, delivering advanced medical care to critically injured patients in New Britain.
- Provided advanced life support and critical care during patient transport, ensuring stability and safety.
- Responded rapidly to emergency medical calls, adapting to diverse environments and patient needs.
- Collaborated with healthcare teams to ensure effective patient treatment plans.
Field Paramedic
Greenwich Emergency Medical Service, Inc
09.2002 - 05.2004
- Responded to 911 emergencies, delivering advanced patient care to stabilize conditions and ensure timely transport to medical facilities.
- Operated advanced life support equipment to stabilize patients prior to hospital transfer, enhancing patient outcomes.
- Delivered emergency medical care in high-pressure situations, ensuring timely interventions and effective decision-making.
- Collaborated with team members to implement patient care plans during emergencies, improving coordination and response.
Advanced Emergency Medical Technician
NEW BRITIAN EMERGENCY MEDICAL SERVICE, INC
New Britain, CT
01.1998 - 01.2002
- Assisted paramedic in urgent patient care during 911 emergencies by initiating intravenous lines, enabling timely treatment.
- Delivered emergency care to patients in high-pressure situations, ensuring critical interventions.
- Operated advanced medical equipment during patient transport and assessment.
- Coordinated with healthcare teams to enhance patient management and streamline care processes.
Education
Master of Business Administration - Health Care Administration
SOTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH01-2024
Bachelors of Arts - Health Care Administration
University of Massachusetts
Amherst, MA01-2022
Associates of General Studies - General Studies
Norwalk Community College
Norwalk, CT01-2005
Skills
- Quality management
- Patient safety
- Performance metrics
- EMS protocols
- Corrective action planning
- Equipment integration
- Regulatory compliance
- Stakeholder engagement
- Cross-functional collaboration
- Leadership skills
- Problem solving
- Conflict resolution
- Effective communication
- Volunteer recruitment
Certification
- Connecticut Paramedic License
- National Registry Paramedic
- ACLS
- PALS
- AHA CPR Instructor
Interests
Travel from Maine to Georgia, Enjoy hikes with the dogs
Awards
2021, National Exploring Volunteer of the Month for October, 2021, Certificate of Special Recognition for Life Saving Efforts, awarded by Greenwich First Selectman, 2021, Greenwich EMS Call of the Year, 2020, Greenwich EMS Call of the Year, 2019, Greenwich EMS Call of the Year, 2018, Greenwich EMS Call of the Year, 2016, Greenwich EMS Call of the Year, 2015, Greenwich EMS Call of the Year, 2009, Greenwich EMS Call of the Year, 2008, Greenwich EMS Call of the Year, 2006, Greenwich EMS Call of the Year, 2004, Medical Director's Award, 2019, Boy Scouts of America Spurgeon, 2019, Greenwich EMS Outstanding Service, 2017, Greenwich EMS Employee of the Year, 2013, Greenwich Chamber of Commerce, 2010, Greenwich EMS Outstanding Service
Timeline
Director of Quality Assurance and Safety
Greenwich Emergency Medical Service, Inc
12.2023 - Current
Volunteer Coordinator
Greenwich Emergency Medical Service, Inc
01.2018 - 03.2025
Senior Explorer Post Advisor
Greenwich Emergency Medical Service, Inc
10.2013 - Current
Operations Manager
Greenwich Emergency Medical Service, Inc
05.2004 - 12.2023
Field Paramedic
Greenwich Emergency Medical Service, Inc
09.2002 - 05.2004
Field Paramedic
NEW BRITIAN EMERGENCY MEDICAL SERVICE, INC
01.2002 - 01.2008
Advanced Emergency Medical Technician
NEW BRITIAN EMERGENCY MEDICAL SERVICE, INC
01.1998 - 01.2002
Associates of General Studies - General Studies
Norwalk Community College
Bachelors of Arts - Health Care Administration
University of Massachusetts
Master of Business Administration - Health Care Administration
SOTHERN NEW HAMPSHIRE UNIVERSITY