Eisabeth Makengo Lema
Portland
Summary
Dynamic professional with a proven track record at Pandoca Manufacturing, excelling in task prioritization and client support. Enhanced client satisfaction through personalized service and efficient problem resolution. Skilled in cleaning protocols and safety standards, ensuring a safe environment while maintaining high cleanliness levels. Committed to delivering exceptional results in every role.
Overview
15
15
years of professional experience
Work History
Helping General
Pandoca Manufacturing
Sao Paulo
05.2023 - 11.2023
- Reduced response time for assistance requests by efficiently prioritizing and organizing tasks.
- Ensure a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issue that arose.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
Cleaner
Hospital Bella Vista
San Pablo
11.2022 - 05.2023
- Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris, and other waste materials from the premises.
- Used time management and efficient cleaning methods to meet deadlines.
Clothing Seller
Self Employed
Luanda
09.2008 - 10.2020
- Assisted in inventory management, ensuring accurate stock levels, and timely replenishment of merchandise.
- Increased return customer rate by establishing rapport with clients, and remembering their preferences.
- Contributed to visual merchandising efforts, creating eye-catching displays that encouraged product engagement.
- Enhanced customer satisfaction by providing exceptional service, addressing inquiries, and resolving issues promptly.
Education
ESOL - English Language
Salvation Army
Portland, ME10-2024
High School Diploma - Pedagogy
Banza
Kinshasa, DRC07-2009
ESOL - Teaching English To Speakers of Other Languages
Portland Adult Education
Portland, MESkills
- Task prioritization
- Time management
- Client support
- Inventory management
- Cleaning protocols
- Safety standards
- PPE compliance
Volunteer at Hope Acts, Portland Maine
- Welcoming customers
- Orientation of customers according to their needs
- Assisting the housing team
- Assisting the ASAP team
- Assist the work permit clinic team
Timeline
Helping General
Pandoca Manufacturing
05.2023 - 11.2023
Cleaner
Hospital Bella Vista
11.2022 - 05.2023
Clothing Seller
Self Employed
09.2008 - 10.2020
ESOL - English Language
Salvation Army
High School Diploma - Pedagogy
Banza
ESOL - Teaching English To Speakers of Other Languages
Portland Adult Education
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