Dedicated professional with strong customer service skills and problem-solving abilities. Known for developing courteous relationships and providing effective solutions.
Work History
Helping Elderly People With Various Jobs.
15 Years
Self Employed Services | 08.2011 - Current
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Adapted work schedule to include nights, weekends, and holidays. across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information, and provided solutions to problems.
Resolved problems, improved operations, and provided exceptional service.
Delivered services to customer locations within specific timeframes.
Shift Manager, Customer Service, Various Duties
11 Years 10 Months
Phoenix Flower Shops | 09.1999 - 07.2011
Supervised daily operations to ensure efficient workflow and high-quality service.
Trained and mentored team members to enhance performance and customer satisfaction.
Oversaw compliance with safety protocols and quality standards in all operational areas.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Excelled in every store position and regularly backed up front-line staff.
Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Improved employee morale with regular feedback sessions, fostering positive work environment.
Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems
After Hour Cleaning Jobs Are Warehouse Jobs Are Housekeeping at Third Coast MaintenanceAfter Hour Cleaning Jobs Are Warehouse Jobs Are Housekeeping at Third Coast Maintenance