Professional Summary
Overview
Work History
Education
Skills
Timeline

Renate Hayes

Self Employed Services
Twentynine Palms,CA
27
years of professional experience

Dedicated professional with strong customer service skills and problem-solving abilities. Known for developing courteous relationships and providing effective solutions.

Work History

Helping Elderly People With Various Jobs.

15 Years
Self Employed Services | 08.2011 - Current
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adapted work schedule to include nights, weekends, and holidays. across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Resolved problems, improved operations, and provided exceptional service.
  • Delivered services to customer locations within specific timeframes.

Shift Manager, Customer Service, Various Duties

11 Years 10 Months
Phoenix Flower Shops | 09.1999 - 07.2011
  • Supervised daily operations to ensure efficient workflow and high-quality service.
  • Trained and mentored team members to enhance performance and customer satisfaction.
  • Oversaw compliance with safety protocols and quality standards in all operational areas.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

GED

Brush High School | Brush, CO

30 years of Theology study...

Skills

Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Task prioritization
Task prioritization
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management

Timeline

Helping Elderly People With Various Jobs.

Self Employed Services
08.2011 - CurrentRead More

Shift Manager, Customer Service, Various Duties

Phoenix Flower Shops
09.1999 - 07.2011Read More

Brush High School

GED
Read More
Renate Hayes