E. Jane Hood
Keene
Summary
Administrative and direct care professional with extensive experience across diverse environments. Demonstrated expertise in written and verbal communication, fostering strong relationships and enhancing team dynamics. Attention to detail and commitment to delivering exceptional service drive successful outcomes and long-lasting professional connections.
Overview
6
6
years of professional experience
Work History
Program Manager/Direct Support Professional
Chesco, Inc.
Keene
06.2024 - Current
- Supporting adults with varied and complex clinical needs in 24/7 staffed settings, ensuring consistent care.
- Monitoring individual health as directed and communicating changes promptly to ensure timely interventions.
- Ensuring compliance by maintaining thorough documentation of clinical activities.
Assistant Administrator
Pillsbury Home
Milford
12.2022 - 06.2024
- Supported staff and residents, including crisis management and conflict resolution to enhance overall care.
- Acted as Pharmacy and provider liaison.
- Implemented Therap Services for resident record keeping, and Relias for providing staff training and support through specialized written and video resources to ensure compliance and effective training.
- Facilitated transition to a new pharmacy provider to improve medication management.
- Developed and maintained physical and electronic records, staff development plans, and training materials.
- Compiling and writing new facility policy & procedure documents to ensure compliance.
Direct Support Professional/Shared Living Coordinator/Day Program Manager
Aspire Living & Learning
Merrimack
12.2020 - 12.2022
- Coordinated residential and community participation programs for adults, facilitating growth and goal attainment.
- Identified, trained, and supervised staff, enhancing service delivery through effective oversight and mentorship.
- Promoted effective communication among team members to foster collaboration and improve service delivery.
- Maintained internal and external documentation to ensure compliance and accessibility for all team members.
Education
LNA -
Licensed Nursing Assistant
New Hampshire06-2026
Skills
- Project management
- Program oversight
- Crisis Management
- Regulatory compliance
- Policy improvements
- Data management
- Client tracking
- Staff training
- Team collaboration
- Goal-oriented planning
- Clinical documentation
Timeline
Program Manager/Direct Support Professional
Chesco, Inc.
06.2024 - Current
Assistant Administrator
Pillsbury Home
12.2022 - 06.2024
Direct Support Professional/Shared Living Coordinator/Day Program Manager
Aspire Living & Learning
12.2020 - 12.2022
LNA -
Licensed Nursing Assistant