E. Jane Krauss
Mount Airy,MD
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proven executive leader in maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director, Coworker Experience Operations
CDW
01.2022 - 01.2024
- Led North American Payroll, US Commissions and Global Mobility & Immigration teams.
- Collaborated with HR leaders to shape employee-focused vision and strategy aligned with overall HR and company goals.
- Established development of future-oriented HR Shared Services organization at CDW
- Streamlined processes and collaborated with teams to create employee-centric HR systems using ServiceNow solutions, promoting self-sufficiency.
- Worked directly with key stakeholders and business partners, which included CDW's Talent Acquisition, Compensation, Organizational Capability, Benefits, Business Partner, HRIS, and CWS Operations teams, to deliver seamless service and holistic solutions to employees and the business.
- Created a service catalog of core capabilities within the Coworker Experience team and developed standard operating procedures and intake processes.
- Adapted readily to changing priorities; offering solutions to challenges or problems as they occur.
- Provided thought leadership to ensure program objectives are achieved and stakeholders are aligned.
- Provided leadership to individuals on team(s) through onboarding, training, coaching, feedback, development goals, and performance management.
Vice President, Employee Benefits
Sirius Computer Solutions, Inc.
07.2017 - 01.2022
- Advised, consulted, and served as a member of the leadership team to develop and execute short and long-term plans and budgets based on broad corporate goals, acquisitions, strategic planning, and growth objectives.
- Led overall strategic development, design, implementation, administration, and governance of all North America benefit programs with an overall budget of $35M.
- Monitored and evaluated benefit programs including health & welfare and retirement plans to ensure benefit programs are progressive and current regarding trends, practices, and costs.
- Led a team of 10 benefit professionals.
- Built diverse teams with varied strengths to meet goals and drive projects to completion.
- Drove continuous process improvement and cost reduction by developing and implementing efficient, effective delivery systems for all programs and services.
- Collaborated and partnered with HRBP's and business leadership to understand key concerns in attracting, motivating, and retaining high quality, diverse talent.
- Managed vendor relationships, including conciliation of services, costs and performance guarantees and incentives.
- Managed organizational risk by ensuring compliance with all regulatory requirements.
- Stayed current on federal and state legislation influencing benefits.
- Plan administrator and retirement plan committee member for US 401k retirement plan with $500M in assets and Canadian retirement plan.
- Benefit and HR acquisition team lead and coordinator.
- Conducted benefit analysis and developed strategies for communication and onboarding acquired employees to ensure minimal disruption.
- Developed and implemented self-insured medical plan achieving in $2M annual savings.
Vice President, Administration
Sirius Federal (Formerly Force 3)
12.2015 - 06.2017
- Oversaw day-to-day business operations of the Administration Department which included Human Resources, Recruiting, Facilities, Warehouse & Logistics, Contracts and Facility Security
- Partnered with the Executive Leadership Team to develop and implement organizational strategies and policies, identifying best practices to improve processes, internal communication and information flow and participated in long-term organizational growth and planning.
- Led efforts to further company vision through various programs, primarily focused on employee engagement.
- Assisted company stakeholders with executing the strategic plan.
- Assisted with development of a Customer Engagement Model
- Provided operational leadership, planning and direction in the business operations of Human Resources, Recruiting, Facilities, Warehouse & Logistics, Contracts and Facility Security
- Enhanced, developed, and implemented company policies and procedures for Administration functions.
- Provided supervision and management in the areas of Human Resources, Recruiting, Facilities, Warehouse & Logistics and Facility Security
- Created and managed departmental project work plans and budgets, and controlling expenditures based on annual and project budgets
- Developed training and corporate communications related to corporate administration policies and procedures
- Expertise regarding employee relations issues, policies, and best practices
- Ensure compliance with legal and regulatory Employee Relations issues, to include the Department of Labor, EEOC and Federal & State government regulations.
- Directed management of the corporate health and wellness plan
- Assessed, analyzed and negotiated vendor contracts.
- Oversaw strategies and processes needed to recruit, train, retain and support our workforce.
- Supervised corporate recruiting function including monitoring, analyzing, and maintaining team performance that meets or exceeds industry standards and metrics.
- Communicated, prioritized, and coordinated requirements throughout the organization.
- Provided oversight for corporate facilities functions, to include vendor relationships, contracts, and services.
- Managed facilities issues related to building maintenance and ongoing business operations.
- Worked with Facility Security Officer to develop corporate security plans, compliance and audit programs related to both personnel and facilities clearance issues.
- Developed, tracked, and monitored performance-based metrics associated with corporate administration functions.
- Measured and analyzed organizational performance measurements focused on productivity, increased efficiencies, and process improvement.
Director, Human Resources
Sirius Federal (Formerly Force 3)
10.2011 - 10.2014
- Planned, directed, and executed full-service Human Resources Department supporting 300 employees in multiple locations
- Directed and aligned Human Resources Department goals with overall organizational strategic goals and initiatives.
- Directed, managed, and executed all federal and state compliance requirements (including but not limited to - Title VII, EEO, VEVRAA, Affirmative Action, ERISA, FLSA, SCA, COBRA, and FMLA)
- Lead, managed and conducted internal investigations to resolve employee issues.
- Provided effective performance management counseling and coaching to leadership.
- Planned, directed, and executed Learning & Development programs for organization, including annual Force 3 academies for Sales, Engineering, and IT verticals.
- Planned, directed, and executed annual benefit renewals and open enrollment.
- Implemented cost containment strategies while maintaining comprehensive benefit offerings to attract and retain employees.
- Developed federal and state compliant comprehensive compensation system to price positions to market and compare current employee salaries within job groups.
- Developed and implemented Metrics Dashboard for Executive Leadership Team.
Director, Human Resources
Earth Resources Technology, Inc.
03.2007 - 10.2011
- Held multiple progressive roles during 4.5 year tenure
- Planned, directed, and managed full-service Human Resources Department for a small woman-owned disadvantaged business with over 200% growth over 4-year.
- Directed and managed Human Resources staff of 6.
- Assisted Executive Leadership in developing overall strategic goals and initiatives as Senior Leadership Team member.
- Directed and aligned Human Resources Department goals with overall strategic goals and initiatives.
- Led, managed and conducted internal investigations to resolve employee relations matters.
- Directed and managed affirmative action and equal employment opportunity programs.
- Interpreted and analyzed local laws and regulations in relation to company policies.
- Developed FLSA compliant comprehensive compensation system for over 50 job groups, to price positions to market and compare current employee salaries within job groups.
- Developed and implemented Affirmative Action Plan which passed OFFCP desk audit in 2009.
- Directed design and implementation of Taleo to create online recruiting tool and employee skills database.
- Developed, implemented, and facilitated ongoing training for management team members to include harassment avoidance, performance management, new hire and benefit orientation.
- Developed, implemented, and managed HR metrics to include preparing and analyzing statistical reports and other data to monitor recruitment activities, applicant flow, interviews, hires, transfers, promotions, and turnover for compliance with legal regulations and organizational goals and objectives.
Education
Associate of Arts - Business Administration
Prince Georges Community College
Skills
- Interpersonal Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Decision-Making
- Organization and Time Management
- Attention to Detail
- MS Office
- Self-Motivated
- Staff Management
- Contract Management
Certification
- Certified Senior Professional Human Resources (SPHR)
- Certified SHRM Senior Certified Professional (SCP)
- Licensed Analyst of the Predictive Index System
- Gallup Strengths Coaching Program
Timeline
Director, Coworker Experience Operations
CDW
01.2022 - 01.2024
Vice President, Employee Benefits
Sirius Computer Solutions, Inc.
07.2017 - 01.2022
Vice President, Administration
Sirius Federal (Formerly Force 3)
12.2015 - 06.2017
Director, Human Resources
Sirius Federal (Formerly Force 3)
10.2011 - 10.2014
Director, Human Resources
Earth Resources Technology, Inc.
03.2007 - 10.2011
Associate of Arts - Business Administration
Prince Georges Community College