Summary
Overview
Work History
Education
Skills
Timeline

Ejaz Sunsara

Sr. Senior Monitoring Engineer
Irving,TX

Summary

· Established 5+ years strong experience with Splunk enterprise, distributed Splunk architecture and components including search heads, indexers, and forwarders.

· Strong experience with Splunk 7.x, 6.x and 5.x product, distributed Splunk environment.

· Expertise in Installation, Configuration, Migration, Troubleshooting and Maintenance of Splunk infrastructure.

· Monitor server applications, use monitoring tools OEM, AppDynamics, Splunk log files to troubleshoot and resolve problems.

· Design and monitor dashboards for specific applications require monitoring through AppDynamics and configuring AppDynamics for mission critical applications

· Development experience in customizing Splunk dashboards, reports, visualizations, using splunk search queries and understand of complex IFX, RegEx (regular expressions).

· Experience developing Splunk queries and dashboards targeted at understanding application performance and capacity analysis.

· Worked as Splunk developer to setup splunk app for a critical new launch

· Knowledge of various search commands like stats, chart, time chart, transaction, strp time, strf time, eval etc.

· Install and maintain the Splunk add-on including the DB Connect 1, Active Directory LDAP for work with directory and SQL database

· Hands on experience in installing and using Splunk apps for UNIX and Linux

· Experience setting up and maintenance of Dynatrace Monitoring.

· Working on data model relationships in underlying raw data and making it more meaningful and useful to quickly generate charts, visuals and dashboards using pivot.

· Knowledge about Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, License model.

· Handle issues with Dynatrace Console, Agents Configurations and Splunk configuration that involves different web application and batch, create Saved search and summary search, summary indexes.

· Used Splunk data Connector between Splunk Enterprise and Relational Database Experience using UNIX, SQL, PL/SQL Procedures, Functions, Triggers, inline views, analytical functions and indexes.

· Experience working on IBM WebSphere Application Server, Message Queues and IBM SiteScope.

· Solid understanding and extensive experience in working with different databases such as Oracle, SQL Server, MySQL and writing Stored Procedures, Functions, Joins and Triggers for different Data Models.

· Involved in End to End implementation of DWH projects from Requirement gathering, design, development and implementation of project.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Sr. Senior Monitoring Engineer

US Department Of Veteran Affairs
Austin, TX
02.2021 - Current
  • Search Head Cluster Rectification Installed and configured different Splunk apps and add-ons on Splunk platform
  • Involved in Splunk upgradations, migrating infrastructure, troubleshooting Splunk Enterprise
  • Monitored and analyzed key performance metrics using AppDynamics.
  • Configured AppDynamics notification and alerts from multi-tiered applications and identify critical performance events and application errors via AppDynamics and Splunk.
  • Design and monitor dashboards for specific applications require monitoring through AppDynamics and configuring AppDynamics for mission critical applications
  • Actively involving in CPI & HPI calls. Helping the respective teams in resolving the issues and in finding the root cause analysis.
  • Working on PTASKS and CTASKS until closure as part of maintenance activities.
  • Monitoring different priority level system tiles in EM Dashboard and reporting to POC’s for errors and threshold drops.
  • Creating and updating Tiles on the dashboards with respect to different monitoring tools, tickets, incidents and to work on them until closure.
  • Receiving and Providing Turn Overs to the oncoming shifts regarding all the work done (Incidents, Calls, Monitoring Activities) and concerned status updates throughout the shift. Recording these Turn Overs for future references.
  • Testing new phases of Dynatrace dashboards and responding to the respective teams for bug fix and enhancements.
  • Working on new dashboards (Operator Workspace) in SNOW to monitor all the required Alerts and Incidents and to resolve them in timely manner.
  • Handle issues with Dynatrace Console, Agents Configurations and Splunk configuration that involves different web application and batch, create Saved search and summary search, summary indexes.
  • Resolving SNOW incidents and tickets based on the alert levels by associating with necessary Point of Contact.
  • Monitoring VCL, AppDynamics, EHRM, OIT, Dynatrace Dashboards.
  • Co-ordinating with POC’s for troubleshooting the alerts for various reasons such as CPU, high memory utilization.
  • Documenting updates in VTB Communication tool for updating shift teams.
  • Monitoring the Application Performance and reporting to Application team.
  • Monitoring Dashboards in AppDynamics, Event Management Dashboard.
  • Monitoring the Triage Event Management Service Now Dashboard.
  • Monitoring & troubleshooting Application and checking on CPU Utilization, Memory Utilization reporting to the team before raising requests.
  • Coordinating with Application team for Node Performance issues.
  • Assisting the Application team and Hardware team for follow ups. Attending status reporting
  • Attending meetings for dashboards and other applications
  • Attending daily Event Management status report meetings.
  • Collaborated with other departments to facilitate successful project completion

Application Monitoring Engineer

IBM Denver
Denver, CO
02.2017 - 01.2021
  • Managed incident response tools and technologies, such as ServiceNow Incident Management, to streamline and automate incident handling processes.
  • Led incident response tabletop exercises and simulations to test and improve effectiveness of incident response plans and procedures.
  • Conducted post-incident reviews and analysis to identify areas for improvement in incident response processes, documentation, and training.
  • Developed and delivered incident response training programs for IT and security teams, ensuring readiness and awareness of incident response procedures and best practices.
  • Maintained incident response documentation, including incident reports, playbooks, and response templates, to support consistent and efficient incident handling.
  • Stayed current with industry trends and emerging threats in incident response and leveraged that knowledge to enhance incident response capabilities and proactively address potential risks
  • Designed and implemented quality control processes to facilitate customer satisfaction
  • Developed high-quality engineering designs and plans to meet industry standards
  • Implemented automated systems to improve accuracy and efficiency of engineering processes
  • Analyzed and interpreted customer requirements to develop engineering solutions
  • Monitored and evaluated engineering performance to recommend improvements
  • Performed complex calculations to analyze and optimize engineering processes

Education

Bachelor of Science - Bachelor’s in Computer Science

Bombay University, Mumbai
05.2011 - 05.2013

Skills

Splunk 82, Splunk 80, Splunk 71, Splunk 61, Splunk DB Connect,AppDynamics

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Timeline

Sr. Senior Monitoring Engineer - US Department Of Veteran Affairs
02.2021 - Current
Application Monitoring Engineer - IBM Denver
02.2017 - 01.2021
Bombay University - Bachelor of Science, Bachelor’s in Computer Science
05.2011 - 05.2013
Ejaz SunsaraSr. Senior Monitoring Engineer