Ekaterina Gavel
West Brookfield,MA
Summary
Flexible hard worker ready to learn and contribute to team success. Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
18
18
years of professional experience
Work History
Personal Banker
Key Bank
West Springfield, MA
11.2022 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Maintained accurate records of all transactions conducted throughout the day.
- Analyzed financial documents provided by customers to determine their needs.
Home Furnishing Consultant
Raymour&Flanigan
West Springfield, Ma
10.2020 - 10.2022
- Sales approach of prospecting and communicating
- Using specialized programs to track orders and put orders in the system
- Assisted customers with loan applications ensuring information obtained met bank's underwriting regulations, consumer lending regulations, laws and policies
- Opened customer accounts and closed consumer loans; handled all documentation.
Financial Secretary
United Steelworkers of America local #7912
Chicopee, Ma
05.2019 - 06.2021
- Created appropriate documentation for members of board and senior leadership before meetings
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Used specialized financial program to produce monthly invoices,reports and other deliverables
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Reconciled monthly statements, invoices and expense accounts,keeping records accurate and current
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Secretary
Robert Kushneruks Real estate
West Springfield, Ma
05.2006 - 09.2007
- Answered phone calls and redirected them when necessary
- Managed the daily/weekly/monthly agenda and arranged new meetings and appointments
- Prepared and disseminated correspondence, memos and forms
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Education
Human resource management -
Holyoke Community College
05.2012
Skills
- Banking
- Attention to detail
- multi-screen and program computer skill
- Financial Statements Preparation
- Account Maintenance
- Customer Service
- Banking Policies and Procedures
- Relationship Building
- Sales Strategy
- Professional Appearance
- Financial Services
- Cash Handling
- Sales Expertise
- Operations
- Paperwork Processing
- Data Entry
- Product Knowledge
- Data Collection
- Bilingual
- Knowledge of Manufacture Process
Timeline
Personal Banker
Key Bank
11.2022 - Current
Home Furnishing Consultant
Raymour&Flanigan
10.2020 - 10.2022
Financial Secretary
United Steelworkers of America local #7912
05.2019 - 06.2021
Secretary
Robert Kushneruks Real estate
05.2006 - 09.2007
Human resource management -
Holyoke Community College
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