Summary
Overview
Work History
Education
Skills
Websites
Certification
Licenses
Languages
Timeline
Generic

Ekaterini Nallbani

Glen Ellyn,IL

Summary

Innovative and goal-oriented Management professional committed to the beauty industry. Dedicated team player skilled at mediation and conflict resolution. Dedicated to complete knowledge of company products and services for optimized customer service. Also, a very creative Social Media Content Creator with eye for detail and passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Social Media Content Creator

Ellys Brunch & Cafe
09.2023 - Current
  • Managed content across multiple platforms for widest audience reach.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule.
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Promoted and marketed works through social media platforms.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.

Barista

Ellys Brunch & Cafe
03.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Lash Artist

LashedxKadyn
01.2022 - Current
  • Consulted with clients to understand desired look and discuss available lash options.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Followed strict safety standards to protect clients from injury or infection.
  • Encouraged repeat business based on quality of service and strength of client relationships.
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Created unique looks matching individual client preferences and budgets.
  • Used social media platforms to promote salon and services.

Assistant Manager

Cupitol Coffee and Eatery
01.2016 - 01.2021
  • Coffee Shop Manager with 5 years of experience in Coordinating with the front of house.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Sales Associate

GMD Granite & Marble Depot
01.2006 - 01.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Education

Nail Technology Program -

Nail Inn & School Of Cosmetology
02.2023

Classic and Volume Program -

Beaute Lash Dolls
12.2022

Skills

  • Operations Management
  • Employee Scheduling
  • Customer Relations
  • Social Media Management
  • Social Media Marketing
  • Content Production
  • Video Editing
  • Social Media Posting
  • Creativity and Originality
  • Workspace Organization
  • Photo Editing
  • Creative Artistic Vision

Certification

  • Licensed Nail Technician, Nail Inn & School Of Cosmetology
  • Certified Eyelash Extension Technician, Beaute Lash Dolls

Licenses

  • Licensed Nail Technician, Nail Inn & School Of Cosmetology
  • Certified Eyelash Extension Technician, Beaute Lash Dolls

Languages

Albanian
Native or Bilingual
Italian
Full Professional
Spanish
Limited Working

Timeline

Social Media Content Creator

Ellys Brunch & Cafe
09.2023 - Current

Barista

Ellys Brunch & Cafe
03.2022 - Current

Lash Artist

LashedxKadyn
01.2022 - Current

Assistant Manager

Cupitol Coffee and Eatery
01.2016 - 01.2021

Sales Associate

GMD Granite & Marble Depot
01.2006 - 01.2008

Nail Technology Program -

Nail Inn & School Of Cosmetology

Classic and Volume Program -

Beaute Lash Dolls

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Ekaterini Nallbani