EKEH KINGSLEY IKENNA
Kahului,HI
Summary
Experienced with navigating city routes and ensuring timely and safe transportation. Utilizes problem-solving skills to manage dynamic driving conditions and enhance rider satisfaction. Track record of maintaining high level of customer service through effective communication and adaptability.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
16
16
years of professional experience
Work History
Uber Driver
Uber
01.2019 - 08.2025
- Delivered exceptional customer service to enhance rider satisfaction and loyalty.
- Navigated efficiently using GPS technology to optimize routes and minimize travel time.
- Maintained vehicle cleanliness and safety standards to ensure passenger comfort.
- Managed ride requests through mobile applications, adapting quickly to changing conditions.
- Communicated effectively with riders regarding trip details and adjustments.
- Resolved conflicts and issues with professionalism, fostering positive interactions between riders and drivers.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Sales Promoter
SLOT
02.2017 - 11.2018
- Promoted products through engaging demonstrations to drive customer interest and boost sales.
- Collaborated with marketing team to develop promotional strategies tailored to target demographics.
- Identified product features to promote in ad campaign.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
- Conducted market research to identify customer preferences and optimize product placement.
- Trained new staff on product knowledge and effective sales techniques to enhance team performance.
- Assisted in inventory management, ensuring adequate stock levels for promotional events and displays.
- Built strong relationships with customers, fostering loyalty through exceptional service and follow-up support.
- Monitored competitor activities to inform sales tactics and maintain competitive advantage in the market.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Requested contact information from potential customers to provide additional information.
Accountant and Sales Rep.
EBM Systems Ltd Nig. (Aluminum And Glass Industries)
12.2013 - 12.2016
- Maintain record of every transaction that goes on like balance sheet, profit & loss accounts.
- Preparation and implementation of budgets and also monitor expense account.
- Ensuring that all the daily sales transactions are keyed into the spread sheet.
- Ensuring that all invoices generated are properly separated and documented respectively.
- Prepared and analyzed financial statements to ensure compliance with regulations.
- Collaborated with team members to strategize sales approaches and target high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Developed and maintained strong relationships with clients to enhance customer loyalty.
Teacher
Government Day Sec. Sch; Vokuna
11.2009 - 11.2010
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to encourage critical thinking and student participation.
- Established a positive learning environment that promoted respect and inclusivity among students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Helped students explore concepts with engaging, learning-focused activities.
Education
B.Sc - Education Accounting
Imo State University
Owerri, Imo State01.2007
SSCE Certificate - undefined
Christ the king Sec. Sch
Obike, Imo State01.2002
First School Leaving Certificate - undefined
St. Agnes Primary School
Maryland Ikeja, Lagos State01.1996
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational awareness
- Driving safety
- Strong navigation
- Vehicle maintenance
- Tech-savviness
- Efficient driving
- Time management
- Passenger transportation
- Customer engagement
- Safe driving
- Clean driving record
- Customer service
- Problem-solving
- Safety awareness
- Adaptability and flexibility
- Stress management
- Communication
- Hospitable
- Proficient in Microsoft office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
Languages
English
Professional Working
Interests
- Documenting and sharing travel experiences
- Music
- Offering time and support to shelters for the homeless, women, and animals
- Participating in local clean-up initiatives
- I like working with my hands and fixing things
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Photography
- Adventure Travel
Timeline
Uber Driver
Uber
01.2019 - 08.2025
Sales Promoter
SLOT
02.2017 - 11.2018
Accountant and Sales Rep.
EBM Systems Ltd Nig. (Aluminum And Glass Industries)
12.2013 - 12.2016
Teacher
Government Day Sec. Sch; Vokuna
11.2009 - 11.2010
SSCE Certificate - undefined
Christ the king Sec. Sch
First School Leaving Certificate - undefined
St. Agnes Primary School
B.Sc - Education Accounting
Imo State University
HOBBIES
Swimming, Sports, traveling and meeting people, Cooking, Reading.
BIO DATA
- SEX: MALE
- DATE OF BIRTH: 18TH DECEMBER, 1985
- MARITAL STATUS: MARRIED
- RELIGION: CHRISTIANITY
- STATE OF ORIGIN: IMO STATE
- NATIONALITY: NIGERIAN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PERSONAL PROFILE
- Remarkable teamwork, good communication and interpersonal skills.
- A quick learner and also innovative.
- Self motivated and confident.
- Good administrative capabilities.
- Able to adapt to new and challenging situations.
- Creative and able to work with little or no supervision.
- Computer Literacy.
References
1, . Name : Heather Adelaide Chenea
. Address : 2221 upper kanaio road, 96790
. Job Title: Self-Employed
. Email Address : heatherchenea7@gmail.com
. Phone number : (808) 281-5929
2, . Name : Robin Zaiser Forbes
. Adrress : 417 N Laurel Ave. Upland, CA 91786
. Job Title : Senior Account Manager
. Email Address : robineforbes@gmail.com
. Phone Number : (909) 942-1197