EKErmiyas Kebede Bedane
Pickerington,USA
Summary
Dynamic Spare Part and Showroom Manager with 8+ years of leadership experience at Menkem International Business PLC. Skilled in enhancing customer satisfaction, leading and motivating teams, and ensuring high-quality service delivery. Strong background as an Auto Mechanic with expertise in diagnosing, repairing, and maintaining automotive systems. Recognized for problem-solving, time management, and fostering collaborative work environments.
Overview
13
13
years of professional experience
Work History
Spare Part and Showroom Manager
Menkem International Business PLC
, Ethiopia
02.2015 - 10.2023
- Managed and motivated staff to improve productivity and engagement.
- Accomplished multiple operational tasks within tight timeframes.
- Maintained a professional, organized, and safe working environment.
- Enhanced customer satisfaction through prompt dispute resolution and high-quality service delivery.
- Coordinated spare parts inventory, sales operations, and customer support to optimize business performance.
Auto Mechanic
Midroc Foundation Specialist PLC
Addis Ababa, Ethiopia
12.2010 - 01.2015
- Diagnosed and repaired mechanical and electrical system malfunctions, improving vehicle performance.
- Repaired engine failures and replaced components to ensure proper functionality.
- Maintained accurate records of services and repairs.
- Adhered to safety protocols, maintaining a secure and efficient work environment.
- Collaborated with team members to complete complex repairs, ensuring reliable and safe vehicle operations.
Education
Bachelor of science - AUTOMOTIVE TECHNOLOGY
MENSCHEN FOR MENSCEN AGRO TECHNICAL AND TECHNOLOGY COLLEGE
HARAR, ETHIOPIASkills
- Complex Problem-Solving
- Computer Proficiency (MS Office, ERP systems)
- Teamwork & Collaboration
- Multitasking & Time Management
- Strong Interpersonal Relations
- Customer Service & Dispute Resolution
Timeline
Spare Part and Showroom Manager
Menkem International Business PLC
02.2015 - 10.2023
Auto Mechanic
Midroc Foundation Specialist PLC
12.2010 - 01.2015
Bachelor of science - AUTOMOTIVE TECHNOLOGY
MENSCHEN FOR MENSCEN AGRO TECHNICAL AND TECHNOLOGY COLLEGE
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