Eki Ilaboya

Results-driven and client-focused Healthcare IT professional and Epic Credentialed Trainer with 10+ years of experience delivering At-the-Elbow (ATE) support, end-user training, and go-live assistance across Epic, Meditech Expanse, and Cerner environments. Skilled in facilitating engaging in-person and virtual training, troubleshooting complex system issues, optimizing clinical workflows, and supporting successful EMR implementations. Experienced in clinical data abstraction with a strong focus on accuracy, compliance, and documentation standards. Recognized for exceptional communication, problem-solving, and collaboration skills, with a proven ability to enhance user confidence, improve adoption, and deliver outstanding support in fast-paced healthcare settings.

• Proficient in navigating and supporting various modules of Epic/Meditech Expanse/Cerner, including but not limited to: EPIC: Beaker, Clindoc, ASAP, Orders, Prelude/Grand Central/ADT, Cadence. Meditech Expanse: PCS, OM, CPOE, Ancillary (LAB/RAD), EDM. Cerner: Powerchart, Surginet.
• Experienced in delivering on-site training, with creating user guides and documentation, and providing ongoing support to enhance user proficiency with Epic/Meditech Expanse/Cerner applications.
• Demonstrated commitment to staying updated with Epic/Meditech Expanse/Cerner software updates, new features, and industry trends to provide relevant and accurate support to end-users.
• Abstracted PAMI data (Problems, Allergies, Medications, Immunizations) from EPIC with a high level of accuracy and adherence to clinical documentation standards.
• Navigated EPIC EHR efficiently to extract critical patient information for registry input and quality reporting.
• Maintained strict compliance with HIPAA regulations and ensured patient data confidentiality at all times.
• Collaborated with clinical and IT teams to resolve documentation discrepancies and clarify missing data.
• Supported chart overlay projects during EMR transitions by reviewing duplicate patient charts, validating data integrity, and ensuring accurate migration into the new record.
• Identified and resolved data discrepancies in alignment with clinical and organizational guidelines, safeguarding patient safety and record completeness.
• Demonstrated strong knowledge of medical terminology and clinical workflows across care settings.
• Adapted quickly to updates within the Epic/Meditech Expanse/Cerner system and changes in abstraction protocols.
• Managed high-volume workloads with strong organizational and time management skills.
• Customer Service Skills
• Supporting Physicians
• System Configuration