Ekia Jones
Tampa,USA
Summary
Experienced sales and customer service professional with a proven track record of enhancing customer experiences and driving sales. Recognized for collaborative approach, delivering reliable results, skilled in conflict resolution, and effective communication while adapting swiftly to changing needs. Possess knowledge of customer interactions and sales processes to ensure high service standards, client satisfaction, and utilize effective communication to identify opportunities and achieve sales goals. Willingness to relocate anywhere in the US.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CSR, Sales
Tranzact Insurance Solutions
01.2022 - 05.2023
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Cashier/Customer Service
Several different companies
01.2016 - 10.2021
- Customer service
- Dishwasher
- Prep Cook
- Cashier
Cleaning
All positions
01.2010 - 06.2016
- 100 % guarantee great work any job
- Coordinated household cleaning service operations and managed client relations.
- Enforced cleaning protocols by supplying hand sanitizer and cleaning supplies throughout day.
- Prioritized health and cleanliness, thoroughly cleaning kitchen surfaces and equipment.
- Streamlined detailing process with efficient use of cleaning tools and supplies.
Education
Some High School -
Skills
- Janitorial
- Front desk operations
- Housekeeping (3 years)
- Retail experience
- Customer Service (5 years)
- Professional cleaning expertise
- Cashier (3 years)
- Hospitality
- Crew Member (1 year)
- Food Service
- Kitchen Experience
- Sales (4 years)
- English
- Restaurant experience
- Cooking
- Computer skills
- Outbound sales
- Retail merchandising
- Efficient route navigation
- Customer service
- Sales
- Inside sales
- Retail sales
- Cash register
- Scripting
- Communication skills
- Organizational skills
- Goal-oriented mindset
Certification
Driver's License Present
Assessments
- Customer service — Proficient September 2021 Identifying and resolving common customer issues Full results: Proficient
- Call center customer service — Proficient September 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Customer focus & orientation — Completed September 2021 Responding to customer situations with sensitivity Full results: Completed
- Verbal communication — Completed November 2021 Speaking clearly, correctly, and concisely Full results: Completed
- Sales skills — Completed September 2021 Influencing and negotiating with customers Full results: Completed
- Written communication — Completed November 2021 Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
CSR, Sales
Tranzact Insurance Solutions
01.2022 - 05.2023
Cashier/Customer Service
Several different companies
01.2016 - 10.2021
Cleaning
All positions
01.2010 - 06.2016
Some High School -
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