Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ekmita Oberoi

East Lansing,MI

Summary

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Overview

3
3
years of professional experience

Work History

Strategic Support Associate

Jackson Life
07.2024 - Current
  • Streamlined data management workflows, leading to increased efficiency and reduced data entry errors.
  • Increased typing speed by consistently practicing touch typing techniques.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.

Lash Tech

SMITAS SALON AND SPA
08.2022 - 06.2024
  • Stayed current on the latest and diverse types of lash extensions and different application processes.
  • Educated clients on how to clean and maintain lash extensions.
  • Used advanced tools and techniques to create beautiful, custom lash looks.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.

Drive Thru

TACO BELL
02.2024 - 04.2024
  • I worked mostly drive thru, I didn't keep the job because I didn't have a car at the time.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Delivery Driver

JIMMY JOHNS
08.2023 - 11.2023
  • I was a delivery driver and in shop worker, I had to quit because I had a car accident and was no longer able to work
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Waitress

BLONDIES BARN
06.2023 - 08.2023
  • I was a waitress for the summer of 2023, and quit the job because of issues with being harassed.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Suite Runner

LUGNUTS STADIUM
03.2022 - 08.2022
  • I was an assistant server because I was under 18.
  • Demonstrated strong attention-to-detail while setting up each suite prior to the event start time according to specific client requests.
  • Contributed to successful event execution by adhering to strict timelines for food preparation and presentation.
  • Effectively communicated with kitchen staff to coordinate timely delivery of orders and address special dietary needs.
  • Enhanced guest experience by promptly delivering food and beverages to suites during events.

Education

Associate of Applied Science - Psychology

LANSING COMMUNITY COLLEGE
05-2027

High School Diploma -

Okemos High School
Okemos
05-2023

Skills

  • Drive Thru Experience
  • Delivery Driver Experience
  • Waitressing Experience
  • Lash Technician Experience
  • Assistant Server Experience
  • Teamwork
  • Data entry
  • Telephone etiquette
  • Empathy and patience
  • Customer service
  • Critical thinking
  • Problem resolution

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Strategic Support Associate

Jackson Life
07.2024 - Current

Drive Thru

TACO BELL
02.2024 - 04.2024

Delivery Driver

JIMMY JOHNS
08.2023 - 11.2023

Waitress

BLONDIES BARN
06.2023 - 08.2023

Lash Tech

SMITAS SALON AND SPA
08.2022 - 06.2024

Suite Runner

LUGNUTS STADIUM
03.2022 - 08.2022

Associate of Applied Science - Psychology

LANSING COMMUNITY COLLEGE

High School Diploma -

Okemos High School

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Ekmita Oberoi