Hardworking and organized individual with over five years of customer service experience. Seeking opportunities to utilize hospitality skills to provide excellent client and peer assistance while simultaneously enhancing own abilities.
Overview
6
6
years of professional experience
Work History
Strategic Support Associate
Jackson National Life
Mason
09.2025 - Current
Managed communication between departments to facilitate workflow and training updates.
Managed scheduling for training programs and participant attendance.
Maintained accurate records of training activities and compliance documentation.
Entered data into spreadsheets using Microsoft Excel.
Sales Lead - Keyholder
Pandora
Lansing
05.2024 - 11.2025
Lead and support the team to achieve sales goals
Managed inventory levels and organized product displays effectively.
Trained new staff on sales techniques and store policies.
Manage backroom inventory and place orders
Ensure compliance with audit and loss prevention procedures
Sales Associate
Pandora
Lansing
10.2023 - 05.2024
Assessed customer's needs and offered multiple options/ solutions
Used product knowledge to create a personalized and satisfactory experience for the customers
Utilized storytelling and communication skills to connect with customers
Arranged visual displays to enhance product visibility in the store
Server
Saddleback BBQ
Lansing
04.2020 - 08.2023
Greeted customers upon arrival and anticipated customer needs
Guided customers through the menu, demonstrating food knowledge
Maintained cleanliness and organization of dining area and service stations.
Train new employees on procedures and expectations