Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia B. Sinicropi

Lansing

Summary

Hardworking and organized individual with over five years of customer service experience. Seeking opportunities to utilize hospitality skills to provide excellent client and peer assistance while simultaneously enhancing own abilities.

Overview

6
6
years of professional experience

Work History

Strategic Support Associate

Jackson National Life
Mason
09.2025 - Current
  • Managed communication between departments to facilitate workflow and training updates.
  • Managed scheduling for training programs and participant attendance.
  • Maintained accurate records of training activities and compliance documentation.
  • Entered data into spreadsheets using Microsoft Excel.

Sales Lead - Keyholder

Pandora
Lansing
05.2024 - 11.2025
  • Lead and support the team to achieve sales goals
  • Managed inventory levels and organized product displays effectively.
  • Trained new staff on sales techniques and store policies.
  • Manage backroom inventory and place orders
  • Ensure compliance with audit and loss prevention procedures

Sales Associate

Pandora
Lansing
10.2023 - 05.2024
  • Assessed customer's needs and offered multiple options/ solutions
  • Used product knowledge to create a personalized and satisfactory experience for the customers
  • Utilized storytelling and communication skills to connect with customers
  • Arranged visual displays to enhance product visibility in the store

Server

Saddleback BBQ
Lansing
04.2020 - 08.2023
  • Greeted customers upon arrival and anticipated customer needs
  • Guided customers through the menu, demonstrating food knowledge
  • Maintained cleanliness and organization of dining area and service stations.
  • Train new employees on procedures and expectations

Education

Bachelor of Arts - Communications

Michigan State University
East Lansing, MI
01-2028

Associate of Arts - Transfer Studies

Lansing Community College
Lansing, MI
12-2025

New Media -

Wilson Talent Center
Mason, MI
05.2022

High School Diploma -

Everett High School
Lansing, MI
05.2022

Skills

  • Operations management
  • Scheduling coordination
  • Administrative support
  • Microsoft 365
  • Organization
  • Communication skills
  • Leadership
  • Customer Service

Timeline

Strategic Support Associate

Jackson National Life
09.2025 - Current

Sales Lead - Keyholder

Pandora
05.2024 - 11.2025

Sales Associate

Pandora
10.2023 - 05.2024

Server

Saddleback BBQ
04.2020 - 08.2023

Bachelor of Arts - Communications

Michigan State University

Associate of Arts - Transfer Studies

Lansing Community College

New Media -

Wilson Talent Center

High School Diploma -

Everett High School
Mia B. Sinicropi