Ekoue Marcel Kangniteyi
The Bronx,NY
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
10
10
years of professional experience
Work History
Amazon Associate
Burlington Coat Factory Distribution Center
Burlington, NJ
01.2022 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Improved project delivery times with implementation of streamlined communication strategy.
Hotel Waiter
2 Fevrier Hotel
Togo
04.2014 - 04.2021
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
Security Officer
OPS Security Group
Togo
05.2017 - 03.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Accounting -
CS Credo
Togo09.2019
Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Reservation management
- Foreign language
- Food presentation
- Allergy awareness
- Multi-tasking skills
- Professional attitude
- Issue resolution
- Problem-solving
- Complaint handling
- Time management
- Professional and courteous
- Staff supervision
Languages
French, English, Ewe, Gun, Fon
Full Professional
Timeline
Amazon Associate
Burlington Coat Factory Distribution Center
01.2022 - 12.2023
Security Officer
OPS Security Group
05.2017 - 03.2021
Hotel Waiter
2 Fevrier Hotel
04.2014 - 04.2021
Accounting -
CS Credo