Ekpere Nangwi Stanley
Rosamond,CA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Ponia African Market Butik LLC
07.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Developed strong relationships with repeat customers through friendly service interactions.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Certified Nursing Assistant - CNA
Bell Healthcare Training School
42402,10th St West, Suite F, Lancaster, CA 9353412.2023
Skills
- POS System Operation
- Cash Drawer Reconciliation
- Online Order Picking
- Adaptability and Dependability
- Positive Attitude
- Store Opening and Closing
- Flexible Schedule
- Heavy Lifting
- Team Leadership
- Cashier Training
- Customer Service
- Transaction Approvals
- Safety Rules
- Cash Handling
- Punctual and Reliable
- Problem Solving
- Effective Communication
- Motivational Skills
- Computer Literacy
- Attention to Detail
- Continuous Learning
- Active Listening
- Cross-Functional Collaboration
- Adaptability
- Quality Assurance
- Customer Service Excellence
Languages
French, English
Full Professional
Timeline
Cashier Team Lead
Ponia African Market Butik LLC
07.2023 - Current
Certified Nursing Assistant - CNA
Bell Healthcare Training School
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