Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Experience in , child care, and customer service.Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages.
Hi, I’m
Victoria Arthur
Brooklyn,NY
Summary
Overview
8
years of professional experience
Work History
Eddie’s place African MarketBronx, NY
Customer Service Representative
08.2021 - 07.2023
Job overview
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Explained benefits, features, and recommendations to maximize client retention.
- Provided resolution of unusual billing by reviewing findings and making recommendations.
- Processed documentation and troubleshot discrepancies to build client rapport.
Rushmore Tramway AdventuresKeystone, SD
Customer Service Cashier
06.2018 - 07.2019
Job overview
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Answered phone calls to assist customers with questions and orders.
Barbara OforiBronx , NY
Child Caregiver
03.2020 - 10.2021
Job overview
- Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
- Created a safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Used organization and time management skills to multitask and keep children on set schedules.
- Balanced schedules to promote optimal rest, play, and educational periods.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
Glo Mobile GhanaAccra Ghana, Ghana
Call Center Agent
10.2015 - 03.2018
Job overview
- Managed a high volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Updated reports and daily logs for management use and permanent files.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Agogo State Senior High SchoolGhana
High School Diploma
04.2015
University Overview
University of GhanaGhana
Bachelor of Arts from Social Work And Sociology
University Overview
Skills
- Customer Service
- Skilled Multi-Tasker
- Customer-Focused
- Interpersonal Skills
- Positive and Professional
- Call Management
Timeline
Customer Service Representative
Eddie’s place African Market
08.2021 - 07.2023
Child Caregiver
Barbara Ofori
03.2020 - 10.2021
Customer Service Cashier
Rushmore Tramway Adventures
06.2018 - 07.2019
Call Center Agent
Glo Mobile Ghana
10.2015 - 03.2018
Agogo State Senior High School
High School Diploma
University of Ghana
Bachelor of Arts from Social Work And Sociology
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