Ekrame Mahammed
Maple Grove,MN
Summary
Dynamic and dedicated professional with over 8 years of experience in customer service roles, including transportation dispatcher, manager at US Aviation, and customer representative at Menards. I am known for my strong communication skills, proactive approach to problem-solving, and a commitment to exceeding client expectations. Along with English, I am also fluent in the Oromo and Amharic languages. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Park Nicollet Clinic Wayzata
Wayzata, USA
09.2024 - 01.2025
- Greeted and checked in up to 50+ patients daily, scheduled appointments, and managed multi-line phone systems while ensuring a high level of professionalism and confidentiality in compliance with HIPAA regulations.
- Maintained accurate patient records and insurance information using Epic medical software, facilitating efficient communication between patients, providers, and insurance companies.
- Greeted patients warmly and directed them to appropriate services.
- Coordinated communication between patients and medical staff effectively.
Transportation Dispatcher
Cedar Transportation
Brooklyn Center, USA
09.2021 - 09.2024
- Scheduled and dispatched school bus routes for daily student transportation, ensuring on-time performance and safety across multiple schools and districts.
- Communicated with drivers, school staff, and parents to address route changes, delays, and emergencies, maintaining detailed logs in compliance with district and state transportation regulations.
- Monitored vehicle locations using GPS systems for optimal dispatching effectiveness.
- Managed paperwork for shipments, ensuring compliance with company policies.
Team Lead
U.S. Aviation
St. Paul, USA
03.2018 - 09.2019
- Supervised a team of ground operations staff, ensuring safe, efficient turnaround of aircraft including marshaling, baggage handling, and passenger boarding in compliance with TSA and FAA regulations.
- Coordinated with airline personnel, ramp agents, and flight crews to resolve operational issues, improve on-time performance, and uphold high standards of customer service in a fast-paced airport environment.
- Coordinated schedules to optimize workflow and resource allocation.
Medical Assembly
Boston Scientific
Maple Grove, USA
01.2017 - 02.2018
- Assembled and inspected intricate medical devices in a cleanroom environment, following strict GMP and ISO standards to ensure product quality and patient safety.
- Interpreted detailed work instructions and blueprints to perform precise assembly tasks, consistently meeting daily production quotas and quality assurance benchmarks.
Customer Service Representative
Menards
Brooklyn Park, USA
09.2016 - 01.2017
- Assisted customers with product inquiries, returns, and special orders, providing knowledgeable and friendly service to ensure a positive shopping experience.
- Resolved customer complaints and issues efficiently at the service desk, maintaining professionalism while supporting store operations and company policies.
Education
High School Diploma -
North New Summit School
Jackson, MS01-2016
Skills
- Strong communication skills
- Proactive approach to problem-solving
- Commitment to exceeding client expectations
- insurance verification
- patient scheduling
- EPIC charting
- communication coordination
- adaptive communication
- Typing and filing
- Telephone etiquette
- Insurance claims
Timeline
Medical Receptionist
Park Nicollet Clinic Wayzata
09.2024 - 01.2025
Transportation Dispatcher
Cedar Transportation
09.2021 - 09.2024
Team Lead
U.S. Aviation
03.2018 - 09.2019
Medical Assembly
Boston Scientific
01.2017 - 02.2018
Customer Service Representative
Menards
09.2016 - 01.2017
High School Diploma -
North New Summit School