Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager
EL-bashir Muhammad

EL-bashir Muhammad

Capitol Heights,,MD

Summary

Dynamic General Utility Worker with a proven track record at Erickson Senior Living, excelling in plumbing repairs and fostering teamwork. Enhanced operational efficiency through proactive problem-solving and adaptability, contributing to significant cost savings. Committed to workplace safety and maintaining high standards in service delivery while mastering diverse tasks swiftly.

effectively highlights your education, work experience, leadership in ROTC, and multilingual skills. It showcases your strong teamwork, adaptability, and problem-solving abilities, making you a well-rounded candidate for various roles. Whether you’re seeking opportunities in customer service, leadership, or psychology-related fields, your experience and dedication to learning will set you apart. Resourceful Mechanic with [Number] years of experience skilled in plumbing, electrical and HVAC repairs. Comfortable troubleshooting and performing diagnostics and working with sense of urgency. Committed to providing excellent customer service through warm and welcome environment and caring attitude. Reliable Maintenance Worker skilled in safely operating floor polishers, moving heavy furniture and repairing roofs and ceilings. [Number]-year background ordering cleaning supplies, removing trash and recyclables and conducting restroom repairs. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

2
2
years of professional experience

Work History

General Utility Worker

Erickson Senior Living
06.2023 - Current
  • Facilitated smooth operations during staff absences by cross-training in multiple roles, providing consistent service despite unforeseen circumstances.
  • Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
  • Installed, maintained and repaired variety of public utility fixtures such as sewers, storm drains and water supply systems.
  • Maintained manholes, catch basins, pump stations, reservoirs and other water services facilities by maintaining and repairing piping.
  • Advanced workplace safety initiatives with proactive hazard identification and reporting practices that reduced incident rates over time.
  • Demonstrated adaptability by quickly mastering new tasks as needed, providing versatile support to team members and management alike.
  • Aided in cost reduction strategies through efficient use of resources and supplies, contributing to overall company savings.
  • Responded to, investigated and resolved over [Number] customer complaints and inquiries regarding water quality and pressure.
  • Fabricated forms for concrete by pouring and finishing concrete.

Concierge Supervisor

First Class Impression Concierge / A Class Concier
01.2024 - 08.2025
  • Streamlined front desk operations for increased efficiency and improved guest experiences.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Developed strong relationships with local businesses, securing exclusive deals and discounts for hotel guests.
  • Provided exceptional assistance to VIP guests, managing unique requests and exceeding expectations consistently.
  • Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
  • Ensured compliance with company policies, industry standards, and local regulations within the concierge department at all times.
  • Contributed to the hotel''s revenue growth by successfully upselling premium services, partnering with local businesses, and coordinating special events for guests.
  • Continuously monitored market trends to identify potential opportunities for enhancing hotel offerings or updating existing services based on demand shifts and preferences among clientele.
  • Mentored junior staff members to enhance their customer service skills and professional development.
  • Leveraged knowledge of local attractions to create customized itineraries that catered to diverse interests of hotel guests.
  • First Class Impression Concierge / A Class Concierge – Various LocationsConcierge — Aug 2024 – PresentDelivered personalized customer service to residents, guests, and clients, ensuring a high standard of hospitality and satisfaction.
    Managed front desk operations, including greeting visitors, answering inquiries, and coordinating services.
    Scheduled appointments, arranged transportation, and facilitated special requests in a timely manner.
    Maintained a professional and welcoming environment while resolving issues with discretion and efficiency.
    Developed strong communication, organizational, and multitasking skills in a fast-paced setting.
    Key Skills: Customer Service, Hospitality, Communication, Problem-Solving, Time Management, Organization, Discretion & Confidentiality, Multitasking, Client Relationship Building

Education

Bachelor - Medicinal Chemistry

Towson University
Baltimore, MD
2025.08 - Current

Skills

  • Hand tools usage
  • Loading and unloading
  • Heavy lifting
  • Cleaning procedures
  • Work area setup
  • Waste disposal
  • Dishwashing
  • Welding techniques
  • Supply restocking
  • Plumbing repairs
  • Assembly line
  • Component replacement
  • Basic repair skills
  • Machinery repair
  • Maintenance support
  • Painting techniques
  • Teamwork
  • Willing to learn
  • Hand and power tool use
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Reliability
  • Critical thinking

Languages

Hausa
Full Professional
English
Full Professional

Education

Towson University – Baltimore, MD

Bachelor of Science in Chemistry — Expected Graduation: 2029

Pursuing a rigorous pre-medical track in preparation for medical school and a career as a cardiologist. Coursework includes organic chemistry, biochemistry, physics, and advanced biology, with a focus on developing strong analytical, research, and laboratory skills.

Timeline

Bachelor - Medicinal Chemistry

Towson University
2025.08 - Current

Concierge Supervisor

First Class Impression Concierge / A Class Concier
01.2024 - 08.2025

General Utility Worker

Erickson Senior Living
06.2023 - Current

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EL-bashir Muhammad