El Gallardo
Summary
Detail-oriented Housekeeping Manager with extensive experience in staff training and inventory management. Skilled in enhancing operational efficiency through effective communication and problem resolution. Committed to maintaining high cleanliness standards and fostering strong customer relationships.
Overview
26
26
years of professional experience
Work History
Housekeeping Manager
Greatwolf Lodge Hotel
Garden Grove
09.2021 - Current
- Manage daily housekeeping operations to ensure cleanliness standards.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Scheduled staff shifts to optimize coverage and maintain cleanliness standards.
- Inspected guest rooms and public areas for cleanliness and maintenance needs.
- Coordinated with Supervisors to address guest feedback regarding housekeeping services.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Led regular staff meetings to communicate policies, updates, and enhance team performance.
- Resolved customer complaints in a timely manner.
- Procured cleaning supplies, linens, chemicals, and amenities to maintain inventory levels.
- Developed and implemented housekeeping policies and procedures to streamline operations and improve service quality.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Housekeeping Supervisor
Great Wolf Lodge Resort
Garden Grove
11.2018 - 12.2020
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Trained and mentored team members on effective cleaning techniques.
- Inspected guest rooms for cleanliness and adherence to hotel policies.
- Developed schedules to optimize staff coverage during peak times.
- Resolved guest complaints related to housekeeping services efficiently.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Housekeeping Supervisor
Hilton Ananheim
Anaheim
02.2008 - 03.2018
- Mentored team members on cleaning techniques, enhancing service quality.
- Inspected guest rooms for cleanliness and adherence to hotel policies.
- Supervised daily housekeeping operations to maintain high cleanliness standards.
- Managed inventory of cleaning supplies and equipment, ensuring availability for daily operations.
- Developed schedules to optimize staff coverage during peak times.
- Handled guest complaints regarding housekeeping services, improving guest satisfaction.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Assistant Director of Security
Hilton Anaheim
Anaheim
08.2000 - 11.2008
- Managed security operations for large-scale events at Hilton Anaheim.
- Developed and implemented safety protocols for guest and staff protection.
- Trained and supervised security personnel to ensure efficient operations.
- Coordinated with local law enforcement to establish and refine emergency response plans.
- Conducted regular inspections of premises to identify potential security risks.
- Collaborated with hotel management on security policy updates and training sessions.
- Investigated suspicious activity reported by employees or visitors to ensure safety and security of the facility.
- Advised senior leadership on best practices for physical security across multiple sites.
- Evaluated existing processes to identify opportunities for efficiency improvements and cost savings.
- Researched emerging technologies that could improve existing physical security processes.
- Responded quickly and efficiently to any alarms, incidents, or safety hazards encountered onsite.
Education
GED -
Orange Coast College
Costa Mesa, CA09-1994
High School Diploma -
Los Amigos H.S.
Fountain Valley, CA09-1992
Skills
- Housekeeping procedures
- Quality inspection
- Facility maintenance
- Inventory management
- Staff training
- Customer relationship management
- Time management
- Effective communication
- Problem solving
- Team building
- Attention to detail
Affiliations
- United States Marine Corps, Based at Camp Pendleton, Military Police (MP) E-6 Sergeant 1995-1999. Honorable Discharge
Timeline
Housekeeping Manager
Greatwolf Lodge Hotel
09.2021 - Current
Housekeeping Supervisor
Great Wolf Lodge Resort
11.2018 - 12.2020
Housekeeping Supervisor
Hilton Ananheim
02.2008 - 03.2018
Assistant Director of Security
Hilton Anaheim
08.2000 - 11.2008
GED -
Orange Coast College
High School Diploma -
Los Amigos H.S.