Summary
Overview
Work History
Education
Skills
Languages
Professional References
Timeline
Generic

McCoy Pendleton

Summary

Caring Funeral Service Student driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.

Overview

12
12
years of professional experience

Work History

Healthcare Assistant

Planned Parenthood
04.2023 - Current
  • Delivered high-quality care to patients in a clinical setting.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Contributed to efficient clinic operations by promptly responding to call lights and addressing patient concerns as needed.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Documented patient information and care activities in electronic health record.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
  • Worked well in a team setting, providing support and guidance.

Retail Pharmacy Technician

Kroger
10.2021 - 05.2023
  • Managed opening and closing duties for pharmacy.
  • Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
  • Continuously updated professional knowledge by participating in relevant training courses, workshops, or seminars to remain current on industry trends and best practices.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
  • Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.

Assistant Store Manager

Hot Topic
10.2016 - 08.2020
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Created and maintained safe and secure work environments for employees.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Funeral Director's Assistant

Lotz Funeral Home | Roanoke Va
08.2012 - 06.2013
  • Displayed highest of professionalism and sensitivity when dealing with grieving family members.
  • Assisted in embalming procedures and undated case study reports.
  • Discussed prearranged funeral options and discussed pricing with clients.
  • Arranged funeral/memorial services for grieving families to meet budget and instructions of the memorialized.
  • Assisted in cosmetically enhancing the deceased with care and according to specific family requests.
  • Emotionally comforted mourners and lent perspective in all encompassing tragedies.
  • Loaded and operated hearses to transport caskets cautiously.
  • Greeted funeral guests and coordinated seating.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
  • Supported funeral director with all facets of funeral coordination.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Positioned the deceased in caskets and arranged according to client wishes with exceptional and constant communication.

Education

Associate of Science - Funeral Service And Mortuary Science

Fine Mortuary College
Norwood, MA
03.2026

Skills

  • Customer Education
  • Transportation Coordination
  • Customer Response
  • OSHA Regulations
  • Data Entry
  • Sales and Marketing
  • Compassionate communication
  • Empathetic
  • Guest Assistance
  • Good Telephone Etiquette
  • Written Communication
  • Teamwork

Languages

German
Professional Working

Professional References

Ashleigh Bradley HCC

(720)-425-6201


Jordan Moles LPN

(540)-808-3443


Karly Harris CMA

(540)-926-6013

Timeline

Healthcare Assistant

Planned Parenthood
04.2023 - Current

Retail Pharmacy Technician

Kroger
10.2021 - 05.2023

Assistant Store Manager

Hot Topic
10.2016 - 08.2020

Funeral Director's Assistant

Lotz Funeral Home | Roanoke Va
08.2012 - 06.2013

Associate of Science - Funeral Service And Mortuary Science

Fine Mortuary College

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McCoy Pendleton