Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ela Selimanovic

Waterloo,IA

Summary

Motivated professional currently pursuing Pharmacy Technician certification. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to launch career with Allen. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Pharmacy Technician Trainee

Evans Crossing Pharmacy
04.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Assisted with filling of over 100-200 prescriptions daily.
  • Assisted with filling of over [Number] prescriptions daily.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

Associate of Science - Sustainable Construction

Hawkeye Community College
Waterloo, IA
05.2025

High School Diploma -

West High School
Waterloo, IA
05.2023

Skills

  • Information Documentation
  • Understanding of Drugs
  • Managing Prescription Refills
  • FDA Compliance
  • Team Collaboration
  • Verifying Prescriptions
  • Cash Register Operations
  • Problem-Solving Skills
  • Patient Confidentiality
  • Pharmacy Operations
  • Drug Inventory Control
  • Staff Development
  • Technician Assistance
  • Allergy Management
  • Pharmacy Records Management
  • Health Insurance Plan Knowledge
  • Insurance Billing
  • File Management
  • Manual and Automated Medication Dispensing
  • Prescription Pricing
  • Insurance Verification
  • FDA and HIPAA Compliance
  • Workflow Optimization
  • Great Counting Abilities
  • Advanced Math Skills
  • New Hire Onboarding
  • Staff Leadership
  • Customer Identification Checks
  • Equipment Cleaning and Maintenance
  • HIPAA

Languages

Croatian
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Pharmacy Technician Trainee

Evans Crossing Pharmacy
04.2022 - Current

Associate of Science - Sustainable Construction

Hawkeye Community College

High School Diploma -

West High School
Ela Selimanovic