Mariah Solis
Texas City,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Service-oriented Pharmacy Technician Trainee with extensive medical terminology knowledge to compound medications. Skilled at maintaining drug inventory levels and providing exceptional customer service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Trainee
Walgreens Boots Alliance
Dickinson, TX
07.2022 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Manager of Operations
Walgreens Boots Alliance
Dickinson, TX
11.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Reviewed shift reports to understand current numbers and trends.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Assisted in recruiting, hiring and training of team members.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
Customer Service Associate
Old Navy
Texas City, TX
08.2020 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Specialist
Arlans Market
Galveston, TX
09.2018 - 08.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Education
Bachelor of Science - Nursing
College of The Mainland
Texas City, TX05.2025
Skills
- Staff Development
- Quality Assurance and Control
- Pharmacy Operations
- Understanding of Drugs
- Drug Inventory Control
- Health Insurance Plan Knowledge
- Managing Prescription Refills
- Verifying Prescriptions
- Information Documentation
- Cash Register Operations
- Problem-Solving Skills
- Patient Confidentiality
- Proper Labeling Procedures
- Effective Communication Skills
- File Management
- Overseeing Employees
- Payroll Operations
- Performance Metric
- Corrective Actions
- Delivery Schedules
- Inventory Audits
- Filing Systems
- Annual Budgets
- Desktops, Laptops and Mobile Devices
- Finance and Accounting Oversight
Timeline
Pharmacy Technician Trainee
Walgreens Boots Alliance
07.2022 - Current
Manager of Operations
Walgreens Boots Alliance
11.2020 - Current
Customer Service Associate
Old Navy
08.2020 - 11.2020
Customer Service Specialist
Arlans Market
09.2018 - 08.2020
Bachelor of Science - Nursing
College of The Mainland