Elacea Pettigrew
Knoxville,TN
Summary
An IT professional and student with strong customer service and technical skills. Known for excellent communication and ability to explain concepts to non-technical users, eager to advance in the field through real-world experience and learning.
Overview
5
5
years of professional experience
Work History
IT Help Desk Specialist
ApplyLogic Consulting Group, LLC
Clinton, TN
09.2024 - Current
- Documented incidents and tracked tickets using ITSM tools (e.g., ServiceNow, Remedy) to ensure efficient resolution.
- Guided clients through basic troubleshooting steps confidently.
- Managed user accounts and group permissions within Active Directory to support organizational security protocols.
- Resolved Level 1 technical issues with software, hardware, and peripherals.
- Provided technical support for hardware and software issues to enhance user productivity.
- Troubleshot network connectivity problems and provided users with step-by-step solutions to restore access.
Sales Associate
Marshalls
Knoxville, TN
02.2023 - 08.2024
- Excellent customer service and interpersonal skills.
- Maintained merchandise presentation and store organization.
- Facilitated resolution of customer issues to maintain positive relationships and support service excellence.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Ability to work effectively in a team environment.
Retail Sales Associate
Skechers
Knoxville, Tennessee
01.2022 - 11.2022
- Adaptable and quick to learn new point-of-sale systems and technologies.
- Comfortable working in fast-paced, high volume settings.
- Identified consumer requirements and offered support and details on product characteristics.
- Team player who collaborates effectively with coworkers and management.
- Resolved customer inquiries and issues promptly, fostering positive relationships and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Associate of Applied Science - Information And Communication Technology
Pellissippi State Community College
Knoxville, TN05-2023
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT05-2029
Skills
- Level 1 troubleshooting
- Client guidance
- Active Directory management
- Incident documentation
- Verbal and written communication
- Ticketing systems
- Service ticket tracking
- Problem-solving
- Microsoft windows and office
- Team collaboration
Timeline
IT Help Desk Specialist
ApplyLogic Consulting Group, LLC
09.2024 - Current
Sales Associate
Marshalls
02.2023 - 08.2024
Retail Sales Associate
Skechers
01.2022 - 11.2022
Associate of Applied Science - Information And Communication Technology
Pellissippi State Community College
Bachelor of Science - Information Technology
Western Governors University