Eladia Martinez
Harlandale Isd
San Antonio,TX
1
Certification
2027
years of professional experience
Adaptable with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Work History
Phlebotomist
- Performed venipuncture
- Screened donors for eligibility by verifying identification, medical history, and vital signs.
- Monitored donors during procedures and responded quickly to adverse reactions or discomfort.
- Assisted team members with donor intake, station setup, and collection area coordination.
- Sanitized workstations and followed infection control standards to reduce contamination risk.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Child Nutrition Worker
3 Years 11 Months- Operate cash register for processing children's food payments.
- Provide menus and information on day's specials and assiste students in making ordering decisions.
- Serve meals in an efficient manner while maintaining high standards of customer service.
- Prepare nutritious meals following federal and state guidelines for student health.
- Collaborate with team members to ensure smooth operations.
Customer Service Representative
3 Months- Assisted customers with product inquiries and order issues.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges following company guidelines.
- Collaborated with team members to enhance service quality and efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Certificate - Phlebotomy
Associate of Science - Pre Nursing
Skills
Team collaboration
Customer service
Problem resolution
Effective communication
Time management
Organizational skills
Positive and professional
Phlebotomy techniques
Personal protective equipment usage
Venipuncture
Certification
- Certified Phlebotomy Technician
- BLS certified
Education and Training
other,other
Timeline
Child Nutrition Worker
Harlandale Isd
11.2022 - CurrentRead More
Customer Service Representative
QVC Call Center
11.2019 - 02.2020Read More
Palo Alto College
Associate of Science from Pre Nursing
Read More
Phlebotomy Training Specialist
Certificate from Phlebotomy
Read More
Phlebotomist
Grifols Biomat USA
2025 - CurrentRead More