Summary
Overview
Work History
Education
Certification
Timeline
Generic
ELAINA COLARUSSO

ELAINA COLARUSSO

Stamford,CT

Summary

Highly motivated account manager with extensive customer service and sales experience. Driven to exceed sales goals and build long term relationships with clients. Delivers positive experiences through high-quality customer care. Effective communicator with excellent people skills. Handles tasks with accuracy and efficiency. Top-notch time management and organizational skills. SALES - 10+ years Marketing - 10+ years Account Management - 10+ years

Overview

25
25
years of professional experience
1
1
Certification

Work History

Account Manager

STARK
Stamford, CT
06.2022 - Current
  • Communicating with clients by phone, through email and face-to-face to ensure their needs are being understood and addressed
  • Work directly with designers in product selection and custom project creation
  • Attend trade events to network and grow business
  • Give field presentations to promote product knowledge
  • Building strong client relationships to maintain old business and acquire new customers
  • Collaborating with various internal departments to ensure they fulfill all client requests
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires
  • Acting as the client’s representative to ensure their demands are met with a focus on improving the customer experience
  • Collecting and analyzing data concerning consumer behavior to understand changing needs.

Real Estate Agent

The Agency
New Canaan, CT
04.2014 - Current
  • Service-oriented realtor with a 15 year background in customer service and sales
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
  • Maintained connections with clients to encourage repeat business and referrals
  • Created and implemented marketing plans to drive sales
  • Guided clients from the beginning to end of the home buying experience
  • Negotiated, facilitated and managed real estate transactions
  • Advertised client properties on websites, through social media and in real estate guides
  • Generated listings for sales and rental properties through cold calls and referrals
  • Showed properties to potential buyers and other brokers at open houses and by appointment
  • Acted as a liaison between buyers and sellers to ensure positive experiences for both parties.

Sales Consultant

Lexus of Greenwich
Greenwich, CT
01.2016 - 10.2018
  • Top producer for the company
  • Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable transactions with a high success rate
  • Consistently hit and exceeded sales goals, contributing to team success
  • Wrote, negotiated and finalized sales contracts
  • Maintained knowledge of current sales and promotions, policies regarding payment and security practices
  • Responded to all customer inquiries thoroughly and professionally
  • Contributed to add-on business by recommending warranties and protection plans to customers.

Associate

Edison State College
Fort Myers, FL
08.2012 - 06.2014

Manager

Stone Brokers
Naples, FL
08.2007 - 09.2011
  • Handle advertising and marketing
  • Coordinate sales events
  • Manage employee production and installation crews
  • Attend trade shows
  • Manage finances and create accounting spreadsheets
  • Handle transactions with suppliers and customers placing orders and creating invoices

President

FIA Design Collection
Naples, FL
06.2003 - 08.2007
  • Coordinate financial or budget activities to fund operations, maximize investments and increase efficiency
  • Direct activities concerned with production, pricing, sales and distribution
  • Work with designers in product selection
  • Manage sales and marketing for the business
  • Host auctions to move product and promote client engagement.

08.1999 - 06.2002

Education

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05.2026

Certification

Communication - 10+ years Leadership - 10+ years Customer Service - 10+ years Business Development - 10+ years Project Management - 10+ years Salesforce - 10+ years CRM - 9 years Excel - 10+ years Negotiation - 10+ years Interpersonal Communication - 10+ years Rocky Mountain College of Art and Design Bachelor’s

Timeline

Account Manager

STARK
06.2022 - Current

Sales Consultant

Lexus of Greenwich
01.2016 - 10.2018

Real Estate Agent

The Agency
04.2014 - Current

Associate

Edison State College
08.2012 - 06.2014

Manager

Stone Brokers
08.2007 - 09.2011

President

FIA Design Collection
06.2003 - 08.2007

08.1999 - 06.2002

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ELAINA COLARUSSO