Summary
Overview
Work History
Education
Skills
Certification
Child Development Certificate
Timeline
Generic

Elaina Cruz

Waldorf,MD

Summary

Hardworking Daycare Assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with diligent and focused nature. Child-focused with certification in Infant CPR and First Aid. Promotes learning at every age level. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Daycare Assistant

Early Learning Daycare
Alexandria, VA
12.2021 - Current
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Promoted learning and social development through structured and unstructured playtime.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Kept children between ages of 6 months and 4 years.
  • Drove bus to safely pick up and drop off children from homes and field trip locations.

Housekeeping Environmental Service Aide

Medstar Southern Maryland Hospital
Clinton, MD
03.2020 - 09.2021
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.


  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Removed waste paper and other trash from premises to designated area.
  • Verified cleanliness and organization of storage areas and carts.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.

Customer Service Representative

Aerotek Temp Agency / Unifirst
Landover, MD
01.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Effective liaison between customers and internal departments.
  • Investigated and resolved accounting, service and delivery concerns.

Education

High School Diploma -

Largo High School / Community Based Classrooms
Upper Marlboro, MD
07.2018

Skills

  • Child Supervision
  • Educational Strategies
  • Group and Individual Care
  • Early Education
  • Social and Emotional Development
  • Observing and Monitoring Behavior
  • Daycare Environments
  • Arts and Crafts
  • Positive Reinforcement Methods
  • Positive Interactions
  • Reading Comprehension
  • Nurturing Environment

Certification

  • CPR Training -
  • Child Development Certificate

Child Development Certificate

Professional Development Certificate

Virginia Preservice Training for Child care staff

Timeline

Daycare Assistant

Early Learning Daycare
12.2021 - Current

Housekeeping Environmental Service Aide

Medstar Southern Maryland Hospital
03.2020 - 09.2021

Customer Service Representative

Aerotek Temp Agency / Unifirst
01.2019 - 03.2020

High School Diploma -

Largo High School / Community Based Classrooms

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Elaina Cruz