Elaina Dorsey
Waitress
Mount Nebo
Summary
Dedicated house cleaner with a proven track record at Self Employed Services, excelling in deep cleaning and surface sanitation. Recognized for enhancing client satisfaction through exceptional communication and flexibility. Skilled in safe chemical handling and adept at tailoring services to meet individual needs, consistently exceeding cleanliness standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
House Cleaner
Self Employed Services
01.2020 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Emptied trashcans and transported waste to collection areas.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
Waitress
Mabel's Diner
03.2024 - 08.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Certified Home Health Aide
Mountain State Home Health
04.2018 - 08.2020
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided mobility assistance such as walking and regular exercising.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Maintained patient safety by closely monitoring their health status and promptly addressing any concerns or changes in condition.
Waitress
Frans Restaurant
01.2017 - 06.2018
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Crew Member
McDonald's
10.2016 - 05.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
Respite 1
Public Partnerships PPL
01.2010 - 09.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Nicholas County High School
Summersville, WV05.1998
Skills
Floor cleaning
Housekeeping
Floor polishing
Clothes laundering
Window cleaning
Kitchen cleaning
Floor sweeping
Meal preparation
Safe chemical handling
Bathroom sanitation
Surface sanitation
Deep cleaning expertise
Dusting techniques
Pet mess cleanup
Work well with the public
Enjoy helping people
Excellent communication skills
I have 20 years of experience working with the public
Certification
Certified homemaker
Timeline
Waitress
Mabel's Diner
03.2024 - 08.2025
House Cleaner
Self Employed Services
01.2020 - Current
Certified Home Health Aide
Mountain State Home Health
04.2018 - 08.2020
Waitress
Frans Restaurant
01.2017 - 06.2018
Crew Member
McDonald's
10.2016 - 05.2017
Respite 1
Public Partnerships PPL
01.2010 - 09.2016
Certified homemaker
11-2004
High School Diploma -
Nicholas County High School