Elaina Franco
Yukon,OK
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Loyal, teachable, flexible and a solemn family pride for employer, as background shows loyalty even through bankruptcy.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Court Interpreter
Oklahoma Court Services
05.2023 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Attended training programs to improve professional knowledge and interpretation skills.
- Developed and maintained glossary of technical terms.
- ACTFL Certified/Registered. Official OPIc 4/2023
International Flight Attendant
United Airlines
06.1987 - 09.2022
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Responded to passenger emergencies to provide first aid.
- Welcomed passengers aboard and provided overview of safety procedures.
- Yearly FAA, safety, emergency training and situational awareness
Education
Bachelor of Science - Applied Psychology
Biola University
La Mirada, CA01.2025
Associate of Science - Aircraft Piloting And Navigation
United Flight Systems
Spring, TX05.2013
Skills
- Court Proceedings
- Training Programs
- Critical Thinking
- Consecutive Translation
- Preparing for Court
- Creative Solutions
- Google Docs
- Microsoft Word
- Creative Writing
Accomplishments
- Supervised team of 7 staff members.
- Achieved creating and leading a team of 7 volunteers through effectively directing, scheduling and encouraging my team to serve from February, 2016-January, 2019 to bring extra love and activities, like Christian hymns, gifts, food and much more to three assisted living facilities in Torrance, Redondo Beach and Long Beach, CA.
- Medical missions interpreter and assistant in Costa Rica, Guatemala, San Salvador, Mexico.
- Actively helping in establishment of churches for at risk teenagers in Central America and Mexico.
- Habitat for Humanity Global Build in Katmandu, Nepal in 2013.
Certification
- ACTFL Training - Ongoing
- Pilot, United Flight Systems - 2000-2013
- Faa flight attendant Continental/United 1987
- Microsoft Word, Google Docs Biola University 2020-2022
Flying, reading
I enjoy flying Cessna 172s and Mooneys as a hobby and staying current. I love reading Christian books, C.S. Lewis, Spanish law books, and Psychology books.
Additional Information
I am adaptable and sensitive to many social backgrounds, different schedules, and traveling. I work well with teams or by myself.
Languages
Spanish
Full Professional
Timeline
Court Interpreter
Oklahoma Court Services
05.2023 - Current
International Flight Attendant
United Airlines
06.1987 - 09.2022
Bachelor of Science - Applied Psychology
Biola University
Associate of Science - Aircraft Piloting And Navigation
United Flight Systems
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