Maizuyen Nguyen
LINCOLN,NE
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Gifted Interpreter with aptitude for conveying emotion, style and content of Vietnamese speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 20 years of experience. Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. Highly experienced Court Interpreting with proven track record of delivering precise interpretations and translations between English and Vietnamese. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet requirement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Vietnamese Court Interpreter
Nebraska Supreme Court
01.2010 - Current
- Court proceeding, follow guidelines and requirements.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Provided language translation and customer service skills to clients in law offices business sectors.
- Built and maintained relationships with clients to boost possibility of future collaborations.
- Prepared for interpreting hearings by researching and gathering information about tasks beforehand.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
- Offered language instruction to help clients improve language skills.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Attended training programs to improve professional knowledge and interpretation skills.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Stayed current on new expressions and cultural changes impacting language translation.
- Maximized quality control of translated documents.
- Developed strategies to perform accurate and consistent translations.
- Translate of legal documents from English to Vietnamese.
Nail Technician
Mai Place
01.2009 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Communicated effectively and manage concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Offered advice and recommended products to improve and maintain nails.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, and future appointments.
- Grew repeat client base through effective marketing and customer service and word of mouth.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Followed proper safety and sanitation guidelines while performing nail services.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Offered personalized services according to needs and preferences.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Provided clients with advice and education on best nail care practices between visits.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Created trust and safe place for clients.
- Fullfilled their needs and requirements.
- Understand their health and age to prevent future discomfort.
- Trained finger and toe nails for better growth.
- Educated clients on proper use of salon products.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
Administrative Assistant
USCIS
08.2007 - 08.2009
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Analyzed data related to officers performance.
- Discarded or destroyed old immigration cards.
Quality Assurance Specialist
SCOT TEAM/USCIS
08.2003 - 08.2007
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Inspected items and compared against standards to meet regulatory requirements.
- Developed and implemented procedures to meet product quality standards.
- Reviewed production processes and identified potential quality issues.
- Meetings and training on new standards.
- Trained new specialists with current tasks plus new.
- Identified different way to prevent lesser errors.
- Followed standards within workforce.
- Inspected remittance for same day deposit accuracy.
Data Entry I-131
SCOT TEAM/USCIS
08.2001 - 08.2003
- Collated and organized data entry documents into filing systems for easy access.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Developed data entry policies and procedures in compliance with company standards.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Secured and protected data from unauthorized access by complying with security protocols.
- Checked for accuracy by verifying data and records.
- Preserved customer confidence and protected operations by keeping information confidential.
- Updated and maintained customer information, documents and records.
- Followed data entry protocols, rules and regulations.
- Managed and organized documents for data entry tasks.
- Evaluated source documents to locate needed information.
- Conducted audits of existing data entry processes.
File Clerk
SCOT TEAM/USCIS
06.2000 - 08.2001
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Examined, categorized, and sorted incoming documents.
- Located and retrieved requested documents in accordance with established policies.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Restored old files and archived completed files for future reference.
- Compiled, sorted and filed high volume of documents.
- Added and updated records with current materials.
- Operated office equipment to scan and copy documents.
- Followed security protocols to protect sensitive and proprietary information.
- Created and printed labels for well-organized filing.
- Retrieved file information and made copies for authorized users.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Tracked file removals and coordinated on-time returns.
- Identified manifest for file new request.
Education
High School Diploma -
Lincoln High School
Lincoln, NESkills
- Customer Inquiries
- Punctuation Corrections
- Behavior Modification
- Profit Margins
- Court Proceedings
- Translate Documents
- Translation Requirements Outline
- Preparing for Court
- Audio Translations
- Simultaneous Interpretation
- Language Skills
- Interpret Language
- Cultural Awareness
- Live Interpretations
- Interpretation
- Critical Thinking
- Consecutive Translation
- Social Skills
- Reading Comprehension
- Resolve Translation Conflicts
- Evals Interviews
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Vietnamese Court Interpreter
Nebraska Supreme Court
01.2010 - Current
Nail Technician
Mai Place
01.2009 - Current
Administrative Assistant
USCIS
08.2007 - 08.2009
Quality Assurance Specialist
SCOT TEAM/USCIS
08.2003 - 08.2007
Data Entry I-131
SCOT TEAM/USCIS
08.2001 - 08.2003
File Clerk
SCOT TEAM/USCIS
06.2000 - 08.2001
High School Diploma -
Lincoln High School
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