Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
BusinessAnalyst
Elaina Kempf

Elaina Kempf

New Port Richey,FL

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

13
13
years of professional experience

Work History

Store Manager

CVS Health
04.2014 - Current
  • Forecasted sales projections, inventory demand, and labor requirements to develop annual budget and operational plans
  • Directed merchandising strategy to achieve memorable product presentation and increase revenue
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
  • Oversaw all business aspects of $24,000 per month front store and over 6000 scripts per month in the pharmacy with 20+ employees
  • Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards
  • Maintained high store standards in merchandising, security, and visual presentation

Assistant Store Manager

Delia's
09.2013 - 04.2014
  • Led by example to inspire team members through high-quality performance, collaboration, and teamwork
  • Resolved escalated customer service issues by coordinating solutions between sales and operations teams
  • Increased sales by overseeing successful promotional strategies and in-store events
  • Maintained accurate financial operations and budget targets using strict expense controls and effective tracking procedures
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets

Customer Account Executive

Comcast
05.2012 - 09.2013
  • Stayed up-to-date with current industry trends to provide new product recommendations
  • Upsold and cross-sold products and services to satisfy customers' needs and generate repeat business
  • Met deadlines consistently, working effectively under pressure to achieve key targets
  • Surpassed sales key performance indicators (KPIs)

Education

Diploma -

Dexter High School
Dexter, MI

Skills

  • Customer service
  • Leadership development
  • Operations management
  • Revenue generation

Additional Information

Registered Pharmacy Technician

Timeline

Store Manager

CVS Health
04.2014 - Current

Assistant Store Manager

Delia's
09.2013 - 04.2014

Customer Account Executive

Comcast
05.2012 - 09.2013

Diploma -

Dexter High School

Similar Profiles

CREATE PROFILE
Elaina Kempf