Elaina Maraj
ServiceMaster NCR
Wilmington,DE
9
years of professional experience
Commercial Accounts Manager with 8+ years in property management, including leadership of Class A residential and mixed-use communities. Now applying an owner/operator perspective to restoration and trades, building sales processes, growing referral partnerships, and winning commercial accounts through firsthand knowledge of property risk and emergency response.
Work History
COMMERCIAL ACCOUNTS MANAGER
3 Years 4 Months- Manage a portfolio of over 150 commercial accounts across property management, insurance, multifamily, commercial real estate, and military bases, generating $1.3 million in annual sales
- Won nearly 80 new accounts and grew existing account revenue year over year through cold outreach, site visits, and referral partnerships
- Served as primary point of contact for clients, referral partners, and decision-makers, establishing ServiceMaster as preferred partner for water, fire, mold, biohazard, and emergency response
- Conduct hundreds of property walkthroughs and risk assessments, developing customized response plans that strengthen client relationships, increase repeat business, and improve response times
- Built and maintain a pipeline in Luxor CRM, tracking follow-ups and metrics to consistently hit close to 100% of monthly and annual revenue goals
- Represent the company at several trade shows, association meetings, and industry events annually, expanding referral network by 30+ partners
LEASE-UP PROPERTY MANAGER, VERGE, CLASS A
5 Months- Led lease-up of a newly built Class A high-rise with 344 market-rate units and mixed-use space, reaching 80% occupancy by month 9, on pace for the mid-summer target
- Coordinated daily with ownership and management groups on project assignments, marketing, and leasing progress, ensuring lease-up remained on schedule
- Managed construction team and vendors to close out punch list items, reducing turnover time for move-ins
- Trained and supervised 12 on-site staff to align with leasing and operational goals, enhancing team effectiveness
- Held spending to 20% under the approved budget by enforcing the approved vendor list and controlling purchasing
PROPERTY MANAGER, MAREN, CLASS A
1 Year 9 Months- Managed the physical and financial performance of a 264-unit Class A mixed-use community, reaching 98% occupancy and growing NOI 8%
- Built the 2022 and 2023 budgets from historical performance data and operated within them, saving ownership thousands under budget
- Sustained 55% resident retention quarter after quarter through monthly resident events and weekly community updates
- Sustained 55% resident retention each quarter through engaging monthly resident events and timely weekly community updates
- Collaborated with maintenance engineer to ensure completion of service requests within 24 hours, enhancing resident satisfaction
- Coordinated with legal counsel to resolve tenant disputes and manage evictions, maintaining community stability
ASSISTANT GENERAL MANAGER, NOTCH 8
1 Year 4 Months- Held the highest occupancy in the regional portfolio during COVID-19 at 95%, a period when most properties struggled
- Maintained 60%+ renewal retention through the pandemic by building customer service policies and procedures that improved resident satisfaction
- Led weekly leasing and marketing agenda for ownership calls, preparing and presenting performance updates to drive informed decision-making
- Managed anchor retail tenant relationship (Giant), overseeing timely monthly payments and ensuring compliance with lease requirements to maintain strong partnership
- Oversaw daily rent collections and delinquency filings, keeping delinquency under 10%
- Audited lease charges daily and reviewed monthly move-ins and demographic exception reports, ensuring accuracy and compliance to uphold operational integrity
ASSISTANT PROPERTY MANAGER, THE SHELBY, CLASS A
1 Year 2 Months- Held resident delinquency at 0% for eight straight months through daily rent collection and account management
- Led the sales team to sustain 95% occupancy month over month
- Negotiated renewal increases of 4-10% while achieving a consistent 65% renewal rate
- Conducted final move-out walk-throughs to identify repairs, reducing turn times and controlling costs
SALES AND MARKETING ASSOCIATE
1 Year 3 Months- Leased apartments at The Channel, a 501-unit new-construction community within Hoffman/Madison’s $2.2 billion Wharf waterfront development, contributing to overall occupancy goals
- Closed 37.5% of prospects on a three-person leasing team, exceeding average closing rates for leasing associates
- Managed the Affordable Housing Program in partnership with DC’s Department of Housing and Community Development, covering 30% of the community’s homes (~152 units)
- Planned monthly leasing events and incentives that generated over 100 qualified leads, enhancing community visibility and engagement
Education
Bachelor of Science - Business Administration And Management
Skills
Sales & Business Development: Solution-based selling
territory planning
pipeline management (Luxor CRM & Yardi)
referral partnerships
KPI tracking and performance reporting
Property Operations: Class A residential and mixed-use management
building code knowledge
risk assessment
emergency response coordination
Relationship Management: Client retention
client education
strategic networking
staff training and development
Industry Associations: PMA
AOBA
NVAA
BNI
PRO
IREM
local chambers of commerce
Timeline
COMMERCIAL ACCOUNTS MANAGER
ServiceMaster NCR
07.2023 - CurrentRead More
LEASE-UP PROPERTY MANAGER, VERGE, CLASS A
Kettler Management
02.2023 - 07.2023Read More
PROPERTY MANAGER, MAREN, CLASS A
Kettler Management
05.2021 - 02.2023Read More
ASSISTANT GENERAL MANAGER, NOTCH 8
Bozzuto Management Company
12.2019 - 04.2021Read More
ASSISTANT PROPERTY MANAGER, THE SHELBY, CLASS A
Bozzuto Management Company
10.2018 - 12.2019Read More
SALES AND MARKETING ASSOCIATE
Bozzuto Management Company
07.2017 - 10.2018Read More
Pennsylvania State University
Bachelor of Science from Business Administration And Management
Read More