Elaina Moreno-Feliciano
Tallahassee
Summary
Results-driven professional with a proven track record at People First, excelling in documentation review and customer service. Adept at problem-solving and fostering strong client relationships, I contributed to operational efficiency and enhanced client satisfaction. My analytical skills and commitment to quality assurance ensure compliance and accuracy in all processes.
Overview
8
8
years of professional experience
Work History
Dependent Eligibility Verification specialist
People First
08.2021 - Current
- Verified the eligibility of dependents for health insurance plans.
- Reviewed and analyzed documentation for accuracy and compliance with company policies.
- Provided customer service to clients by answering questions and resolving issues promptly.
- I am highly organized and detail-oriented, and I take pride in providing accurate and timely service.
- I am committed to providing the highest level of customer service and ensuring that all clients are satisfied with their experience.
- Managed operations for Strada team to ensure efficient workflow and effective communication.
ASSISTANT MANAGER
Tuesday Morning
07.2018 - 09.2022
- Managed the store's daily operations, including customer service, inventory management, and staff scheduling.
- Developed strong relationships with customers and vendors, contributing to a 10% sales increase during tenure.
- Provided training and guidance to new employees, ensuring compliance with all applicable laws and regulations.
- Supported store success by consistently delivering excellent customer service every day.
Education
Associates of arts - diagnostic medical sonography
keiser university
03-2026
High school diploma -
Amos P. Godby High School
06-2013
Skills
- Data analysis
- Documentation review
- Compliance auditing
- Case management
- Data management
- Recordkeeping
- Account updating
- Data verification
- Workflow management
- Problem-solving
- Decision-making
- Analytical thinking
- Research
- Interpersonal communication
- Verbal communication
- Written communication
- Client communication
- Customer service
- Customer relations
- Time management
- Problem resolution
- Issue resolution
- Policy enforcement
- Supervision and leadership
- Staff motivation
- Training development
- Information tracking
- Quality control optimization
- Microsoft Word
- Communication skills
- Active listening
- Quality control optimization
References
- Marcus Booker, 850-228-3426
- Keisha Smalls, 850-532-9170
- Gregory Mills, 448-248-1331
Timeline
Dependent Eligibility Verification specialist
People First
08.2021 - Current
ASSISTANT MANAGER
Tuesday Morning
07.2018 - 09.2022
Associates of arts - diagnostic medical sonography
keiser university
High school diploma -
Amos P. Godby High School