Valerie Carr
Lindenwold,New Jersey
Summary
Excellent written and verbal communication skills, with an eye for detail. Self starter with a can do attitude. Extremely productive in a high volume, high stress, environment. Analytical thinker with good problem solving abilities. Good customer relations skills. Ability to handle complex customer queries and complaints in a productive and professional manner.
Overview
28
28
years of professional experience
Work History
Dependent Benefits Specialist
Universe Work Place Solutions
Hammonton, New Jersey
11.2010 - 03.2011
- Handled a high volume of inquiries in a call center environment
- Accurately documenting inquiries in system call log
- Referenced computer system and other materials to complete verification process
- Provided excellent service while meeting quality and production standards
- Quickly and efficiently redirect inquiries in accordance with departmental procedures
- Follow up on unresolved issues in a timely manner
- Maintained a highly motivated and positive attitude
Program Coordinator
Ancora Psychiatric Hospital
Ancora, New Jersey
09.1988 - 05.2010
- Developed and recommended new or revised program goals and objectives
- Evaluated program effectiveness to develop improved methods, analyzed results and recommends appropriate action if needed
- Developed and scheduled program work plan in accordance with specifications
- Prepared and assisted in preparation of daily operations and coordinated activities
- Processed periodic reports and records on program activities, progress, status or special reports for management
Part-time Sales Associate
Boscov's
Voorhees, New Jersey
09.2007 - 05.2009
- Provided excellent service greeting merchants and maintaining professional demeanor
- Maintained excellent customer service and sales experience
- Worked flexible days and hours including weekends
- Maintained a positive attitude
- Completed various duties as assigned by Management
Senior Rehabilitation Counselor
Ancora Psychiatric Hospital
Ancora, New Jersey
05.1985 - 09.1988
- Evaluated client's situation to determine specific needs and services, to establish goals and objectives for treatment and rehabilitation
- Planned and assess the effectiveness and achievement of recommended treatment plans
- Interviewed clients family members to obtain information to compile the best course of action to ensure the best possible care and safety of the residents
- Documented clients treatment progress, prepares reports and correspondence, and maintained records and files
- Explained program eligibility requirements, guidelines to client's families
- Performs related work as needed
Rehabilitation Counselor
Ancora Psychiatric Hospital
Ancora, New Jersey
11.1983 - 05.1985
Residential Counselor
Elwyn Community Residence
Philadelphia, PA
11.1982 - 11.1983
- Participated with resident daily activities in their life growth and developments
- Provided individual care and supervision and safety of the residents served
- Acted as a role model for the residents and carry out the specific responsibilities
- Worked well with residents with various types of problems, behaviors aggression, self-injury and various neurological disabilities including developmental disabilities acquired through brain injuries
- Implemented behavioral assessment plans and self goals tasks
- Maintained log of residents' daily tasks, goals and activities progress
Education
MPA - Public Administration
Rutgers University
Newark, New Jersey01.2000
B. A. - Psychology
Rutgers University
Camden, New Jersey05.1981
High school or equivalent -
Camden High School
06.1974
Skills
- Data analysis
- Customer service
- Documentation management
- Communication skills
- Problem solving
- Attention to detail
Timeline
Dependent Benefits Specialist
Universe Work Place Solutions
11.2010 - 03.2011
Part-time Sales Associate
Boscov's
09.2007 - 05.2009
Program Coordinator
Ancora Psychiatric Hospital
09.1988 - 05.2010
Senior Rehabilitation Counselor
Ancora Psychiatric Hospital
05.1985 - 09.1988
Rehabilitation Counselor
Ancora Psychiatric Hospital
11.1983 - 05.1985
Residential Counselor
Elwyn Community Residence
11.1982 - 11.1983
MPA - Public Administration
Rutgers University
B. A. - Psychology
Rutgers University
High school or equivalent -
Camden High School
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