Summary
Overview
Work History
Education
Skills
Timeline
Generic
Valerie Carr

Valerie Carr

Lindenwold,New Jersey

Summary

Excellent written and verbal communication skills, with an eye for detail. Self starter with a can do attitude. Extremely productive in a high volume, high stress, environment. Analytical thinker with good problem solving abilities. Good customer relations skills. Ability to handle complex customer queries and complaints in a productive and professional manner.

Overview

28
28
years of professional experience

Work History

Dependent Benefits Specialist

Universe Work Place Solutions
Hammonton, New Jersey
11.2010 - 03.2011
  • Handled a high volume of inquiries in a call center environment
  • Accurately documenting inquiries in system call log
  • Referenced computer system and other materials to complete verification process
  • Provided excellent service while meeting quality and production standards
  • Quickly and efficiently redirect inquiries in accordance with departmental procedures
  • Follow up on unresolved issues in a timely manner
  • Maintained a highly motivated and positive attitude

Program Coordinator

Ancora Psychiatric Hospital
Ancora, New Jersey
09.1988 - 05.2010
  • Developed and recommended new or revised program goals and objectives
  • Evaluated program effectiveness to develop improved methods, analyzed results and recommends appropriate action if needed
  • Developed and scheduled program work plan in accordance with specifications
  • Prepared and assisted in preparation of daily operations and coordinated activities
  • Processed periodic reports and records on program activities, progress, status or special reports for management

Part-time Sales Associate

Boscov's
Voorhees, New Jersey
09.2007 - 05.2009
  • Provided excellent service greeting merchants and maintaining professional demeanor
  • Maintained excellent customer service and sales experience
  • Worked flexible days and hours including weekends
  • Maintained a positive attitude
  • Completed various duties as assigned by Management

Senior Rehabilitation Counselor

Ancora Psychiatric Hospital
Ancora, New Jersey
05.1985 - 09.1988
  • Evaluated client's situation to determine specific needs and services, to establish goals and objectives for treatment and rehabilitation
  • Planned and assess the effectiveness and achievement of recommended treatment plans
  • Interviewed clients family members to obtain information to compile the best course of action to ensure the best possible care and safety of the residents
  • Documented clients treatment progress, prepares reports and correspondence, and maintained records and files
  • Explained program eligibility requirements, guidelines to client's families
  • Performs related work as needed

Rehabilitation Counselor

Ancora Psychiatric Hospital
Ancora, New Jersey
11.1983 - 05.1985

Residential Counselor

Elwyn Community Residence
Philadelphia, PA
11.1982 - 11.1983
  • Participated with resident daily activities in their life growth and developments
  • Provided individual care and supervision and safety of the residents served
  • Acted as a role model for the residents and carry out the specific responsibilities
  • Worked well with residents with various types of problems, behaviors aggression, self-injury and various neurological disabilities including developmental disabilities acquired through brain injuries
  • Implemented behavioral assessment plans and self goals tasks
  • Maintained log of residents' daily tasks, goals and activities progress

Education

MPA - Public Administration

Rutgers University
Newark, New Jersey
01.2000

B. A. - Psychology

Rutgers University
Camden, New Jersey
05.1981

High school or equivalent -

Camden High School
06.1974

Skills

  • Data analysis
  • Customer service
  • Documentation management
  • Communication skills
  • Problem solving
  • Attention to detail

Timeline

Dependent Benefits Specialist

Universe Work Place Solutions
11.2010 - 03.2011

Part-time Sales Associate

Boscov's
09.2007 - 05.2009

Program Coordinator

Ancora Psychiatric Hospital
09.1988 - 05.2010

Senior Rehabilitation Counselor

Ancora Psychiatric Hospital
05.1985 - 09.1988

Rehabilitation Counselor

Ancora Psychiatric Hospital
11.1983 - 05.1985

Residential Counselor

Elwyn Community Residence
11.1982 - 11.1983

MPA - Public Administration

Rutgers University

B. A. - Psychology

Rutgers University

High school or equivalent -

Camden High School
Valerie Carr