Umari Stroud
Portland,OR
Summary
Dynamic Public Benefits Specialist with extensive experience at the Oregon Department of Human Services and a graduate of the ODHS Metro Leadership Class (2025). Proven expertise in administering public assistance programs and interpreting complex policies to ensure equitable service delivery for diverse communities. Recognized for strong analytical skills and collaborative leadership, effectively translating policy into actionable guidance for staff and clients. Committed to fostering equity-centered leadership and operational consistency while enhancing systems that empower Oregonians to achieve safety, stability, and independence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Services Specialist 3 (Public Benefits Specialist)
Oregon Department of Human Services
Portland, OR
02.2023 - Current
- Conduct interviews and complex eligibility determinations for programs including SNAP, TANF, and Medicaid.
- Analyze income, resources, and household circumstances to ensure accurate benefit determinations.
- Communicate complex eligibility policies to clients and coworkers in clear, practical terms.
- Maintain detailed case narratives and documentation to meet compliance standards.
- Assist coworkers in interpreting policy updates and applying new procedures consistently.
- Support culturally responsive service delivery using trauma-informed approaches.
Head Volleyball Coach
Athena Volleyball Academy
Beaverton, OR
11.2021 - Current
- Lead and mentor a team of 13 athletes through structured training and skill development, achieving a top-3 regional ranking.
- Develop practice plans and strategies to improve performance and team dynamics.
- Provide feedback and mentorship while fostering a positive and inclusive team culture.
Policy Analyst / Housing Specialist
Rockwood Housing
Gresham, OR
11.2019 - 03.2023
- Interviewed applicants and assessed eligibility for housing assistance programs.
- Developed and revised program policies and procedures.
- Maintained caseloads and monitored participant progress toward housing stability.
- Connected clients with community resources and supportive services.
Education
Bachelor of Science - Biology, Business Administration
Seton Hill University
Greensburg05.2021
Skills
- Eligibility Determination & Case Management
- Public Policy Interpretation
- Equity & Culturally Responsive Service
- Leadership Development
- Cross-Functional Collaboration
- Training & Mentorship
- Change Management
- Client Advocacy
- Program Compliance & Documentation
- Data Analysis & Problem Solving
- Microsoft Office (Excel, Word, Teams)
- Workday
- Policy Analysis
- Data Analysis
- Documentation & Reporting
- Certifications: OSHA, CPR, HIPAA, Bloodborne Pathogens
Certification
- Metro Leadership Class Graduate – 2025 (Oregon Department of Human Services)
- Equity & Cultural Humility Training – ODHS
- Trauma-Informed Service Training
- Customer Service & Conflict Resolution Training
Timeline
Human Services Specialist 3 (Public Benefits Specialist)
Oregon Department of Human Services
02.2023 - Current
Head Volleyball Coach
Athena Volleyball Academy
11.2021 - Current
Policy Analyst / Housing Specialist
Rockwood Housing
11.2019 - 03.2023
Bachelor of Science - Biology, Business Administration
Seton Hill University
Additional Relevant Experience
- Case Aid — ODHS Child Welfare Temporary Lodging
- Respite Provider — Greater New Hope
- Resident Assistant — Seton Hill University