Jalona Tucker
Brooklyn,NY
Summary
Detail-oriented and reliable professional with experience in administrative support, data entry, and employee record management. Skilled in maintaining accurate documentation, supporting team operations, and working in fast-paced environments while ensuring efficiency and compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Eligibility Specialist III
Human Resources Administration
New York, NY
11.2024 - Current
- A caseload of 100+ clients with AIDS/HIV
- Conduct detailed client interviews for applications, recertification's, and case updates, ensuring accuracy and compliance
- Determine eligibility for public benefits using WMS and POS systems, maintaining timely and accurate case processing
- Prepare detailed case documentation to support eligibility decisions and financial assistance approvals
- Coordinate with Case Managers and Con Edison to resolve housing issues, prevent evictions, and restore utility services
- Assess client needs and connect individuals to mental health, substance use, and supportive services
- Develop and calculate household budgets to determine benefit allocations
- Identify and process eligibility for special grants including rehousing, utilities, and essential needs
ELIGIBILITY SPECIALIST II
Human Resources Administration
New York, NY
03.2023 - 11.2024
- Managed a high volume of client telephone interviews to assess qualification for SNAP benefits
- Process applications and recertification's
- Reviewed and verified documentation including income, identity, housing expenses, utility
- Issued ongoing ESNAP in a timely manner
- Resolved discrepancies and updated case records to ensure compliance
- Issued EBT cards and educated clients on accessing benefits
HUMAN RESOURCES EXPERT
Human Resources Administration
New York, NY
08.2020 - 03.2023
- Supported full-cycle recruiting including screening, interviewing, and onboarding candidates
- Maintained employee attendance records in Microsoft Excel, tracking occurrences and collaborating with team leaders to address attendance and performance concerns in a timely manner
- Managed scheduling and payroll for 70+ employees
- Maintained employee records and processed personnel changes
- Acted as a liaison between employees and management, resolving workplace concerns
- Managed end-of-day cash handling procedures, including reconciling register drawers and preparing deposits
- Supported store operations by stepping in for floor coverage during staffing shortages, ensuring timely processing and unloading of merchandise to the sales floor.
College Aide
Department of Health and Mental Hygiene
New York, NY
06.2017 - 08.2017
- Conducted food inspections of school breakfast and lunch programs across public schools in the five boroughs of New York City to ensure compliance with health and safety regulations.
- Evaluated food quality and monitored food handling practices to maintain sanitation standards.
- Verified school compliance with health protocols, including required signage, temperature monitoring, and availability of functioning thermometers.
- Distributed working thermometers to staff to ensure adherence to food safety requirements
- Performed accurate data entry to maintain records and support departmental reporting.
Education
Associate of Science - Criminal Justice
Borough of Manhattan Community College
New York, NY05.2019
Skills
- Data Entry
- Effective Communication Skills
- Microsoft Office
- Eligibility Determination & Case Management
- Employee Relations & Conflict Resolution
- Client Interviewing & Needs Assessment
- Workforce Support & Staff Coordination
- Policy Compliance & Regulatory Guidelines
- High-Volume Workload Management
- Process Improvement & Case Accuracy
- Interagency & Stakeholder Communication
Certification
Food Protection Certification – Department of Health and Mental Hygiene
Timeline
Eligibility Specialist III
Human Resources Administration
11.2024 - Current
ELIGIBILITY SPECIALIST II
Human Resources Administration
03.2023 - 11.2024
HUMAN RESOURCES EXPERT
Human Resources Administration
08.2020 - 03.2023
College Aide
Department of Health and Mental Hygiene
06.2017 - 08.2017
Associate of Science - Criminal Justice
Borough of Manhattan Community College