Joshua Rogers
Western Growers
Palm Bay,FL
Summary
Results-driven professional with extensive experience in data analysis, reporting, and visualization. Skilled in generating accurate, timely, and actionable insights to support strategic decision-making. Proven track record of improving reporting processes, enhancing data accuracy, collaborating across teams, and adapting to evolving business needs.
11
years of professional experience
Work History
Eligibility Specialist III
4 Years 1 Month- Research Carrier provided discrepancies, reviewed member files for issues and updated electronic records accordingly
- Balanced multiple roles and special projects, including work order requests, daily assignments, carrier discrepancies, training, and SLA management, to support operational efficiency.
- Provided training sessions for team members and other departments to enhance understanding of processes and improve collaboration.
- Point person for our team when dealing with complex system processes/policies
- Analyzed system problems from team and conveyed findings to System Admins.
- Facilitated timely processing of requests from Supervisor and CCSB upper management.
- Processed enrollment and service change forms for program participants.
- Conduct research in order to submit exceptions and incident requests for further review.
Eligibility Specialist
1 Year- Secured critical information through effective and timely communication with clients.
- Reviewed member files for discrepancies and updated electronic records.
- Processed enrollment and service change forms for program participants.
- Answered applicants' questions about benefits and claim procedures.
- Maintained accurate case records and generated required reports to ensure compliance and support decision-making.
- Kept records of assigned cases, and prepared required reports.
- Conducted research in order to submit exceptions and incident requests for further review.
- Balanced multiple roles and special projects such as Intake, Daily Assignments, and expediting requests for high-priority Agencies.
- Maintained work quality while adapting to system and policy changes.
Head of Operations
1 Year- Educated customers on billing procedures, processed payments, and set up payment options to enhance customer experience.
- Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.
- Managed graphics, sound, music and color corrections for educational health videos.
- De-escalated customer concerns by employing conflict resolution techniques, ensuring positive customer interactions.
- Reviewed scenes to determine pacing and continuity and trimmed shots to fit with content.
- Developed and executed client marketing strategies and product promotion campaigns to drive engagement and visibility.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Rider /Union Steward
3 Years 7 Months- Delivered meals from local restaurants to residential and business customers, ensuring timely service.
- Tracked weekly hours and mileage to ensure precise payment processing.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Ensured positive customer experience by providing on-time deliveries and resolving issues effectively.
- Recorded weekly hours and mileage for accurate payment.
- Documented time of delivery to record completion of order.
- Assessed risk levels associated with delivering food on bikes in different weather conditions.
Pet Care Associate /Sales Associate
1 Year 1 Month- Ensured attentive care and supervision of vacationing pets, enhancing their well-being and peace of mind for owners.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Communicated positively with clients to understand and meet pets' unique needs.
- Created attractive merchandise displays with signage to increase customer engagement and facilitate sales of overstock items.
- Delivered tailored product and service consultations, utilizing upselling techniques to maximize customer satisfaction and sales.
Education
Hauptschulabschluss
Berufsfachschulabschluss (Highschool Equivalent) - Business Administration
Power BI Essential Training - Data Analytics
Advanced Power BI: DAX Language, Formulas And Calc - Data Analytics
Excel For Business Analysts - Data Analytics / Business Intelligence
Excel: Macros And VBA - Data Analytics
Skills
Eligibility procedures
Research Member discrepancies
Data Entry & Recordkeeping
Documentation & reporting
Microsoft Office
Data analysis & Visualization
System implementation
Salesforce reporting
Pivot tables
Advanced Excel skills
Proficient in Adobe Creative Suite
Zendesk
Microsoft Suite
Project management
Problem-solving abilities
Teamwork and collaboration
Languages
English
Native or Bilingual
German
Native or Bilingual
Norwegian
Professional Working
Swedish
Limited Working
Timeline
Eligibility Specialist III
Western Growers
06.2022 - Current
Eligibility Specialist
K-Force
06.2021 - 06.2022
Head of Operations
Glow Natural Wellness
04.2020 - 04.2021
Rider /Union Steward
Foodora Norway AS
02.2017 - 09.2020
Pet Care Associate /Sales Associate
MegaZoo GmbH
11.2015 - 12.2016
Jahnschule
Hauptschulabschluss
Konrad-Zuse-Schule
Berufsfachschulabschluss (Highschool Equivalent) from Business Administration
LinkedIn Learning
Power BI Essential Training from Data Analytics
LinkedIn Learning
Advanced Power BI: DAX Language, Formulas And Calc from Data Analytics
LinkedIn Learning
Excel For Business Analysts from Data Analytics / Business Intelligence
LinkedIn Learning
Excel: Macros And VBA from Data Analytics