R. Jean Long
Auburn,WA
Summary
Detail-oriented public benefits professional with experience in case management, document review, and public assistance programs. Known for clear communication, accurate benefit processing, and strong support for client questions and required documentation. Focused on improving service quality and workflow efficiency.
Overview
10
10
years of professional experience
Work History
Public Benefits Specialist 3
State of Washington DSHS
Seattle, Washington
11.2024 - Current
- Conducted thorough case reviews to determine client eligibility for public assistance programs, ensuring compliance with regulations.
- Reviewed and interpreted complex regulations to support compliance with eligibility criteria.
- Evaluated client benefit eligibility according to State of Washington DSHS policy guidelines, facilitating appropriate program access.
- Processed benefit applications and change requests in agency case systems.
- Worked with team members to improve client service workflows and strengthen outcomes.
- Clarified assistance programs, rules, and required documents to clients, enhancing understanding and navigation of the application process.
Financial Program Manager
Residential Resources
Olympia, Washington
02.2019 - 10.2023
- Supported staff scheduling, coverage planning, and daily program task assignments.
- Helped develop and track annual budgets to support financial goals.
- Prepared accurate financial forecasts for strategic planning and decision-making.
- Reviewed financial data to spot trends and guide management strategy.
- Assisted cross-functional teams in aligning financial goals with organizational priorities.
- Worked with departments to streamline processes and improve financial results.
- Prepared detailed financial reports for stakeholders to support decision-making.
- Managed residential program operations for residential resources support services.
Public Benefits Specialist 4
State of Washington DSHS
Auburn, Washington
06.2016 - 11.2018
- Interpreted state policy for benefits decisions within DSHS procedures.
- Researched and resolved employee inquiries regarding benefits programs.
- Verified accuracy of documents and completeness of benefits applications and documents.
Education
High School Diploma -
Olympic College
Bremerton, WASkills
- Eligibility determination
- Case management
- Document review
- Client intake
- Teamwork
- Attention to detail
- Effective communication
- Team collaboration
- Teamwork
- Attention to detail
- Teamwork
Timeline
Public Benefits Specialist 3
State of Washington DSHS
11.2024 - Current
Financial Program Manager
Residential Resources
02.2019 - 10.2023
Public Benefits Specialist 4
State of Washington DSHS
06.2016 - 11.2018
High School Diploma -
Olympic College