Daisy Diaz
Wenatchee,WA
Summary
Compassionate and dedicated professional with demonstrated strengths in working under pressure and adapting to new situations, challenges, and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Public Benefits Specialist 3
Department of Social and Health Services
Wenatchee, WA
02.2023 - Current
- Conducted intensive interviews and independently determined eligibility.
- Processed all applications and case actions in accordance with Federal and State policies.
- Used internal software, processed applications for initial and ongoing eligibility determinations for food, cash, and Medicaid assistance programs.
- Explained program requirements, application procedures, and verification needs, as well as answered questions regarding benefits or available services to clients.
- Supported vulnerable people during a difficult time by providing referrals, advocacy services, and crisis intervention.
- Provided advice and assistance to clients on a range of welfare-related issues.
Shift Supervisor
Akins Fresh Market
Quincy, WA
04.2022 - 01.2023
- Counted drawers and followed proper daily cash handling procedures.
- Motivated employees to optimize team performance.
- Responded to all customer concerns or issues promptly and professionally.
- Executed cash management duties with POS and shift reports.
- Planned and supervised job task assignments, upholding quality standards.
- Assisted tasks to employees based on their skills and abilities.
Pick Up Lead
Fred Meyer
Ellensburg, WA
12.2018 - 04.2021
- Prepared and processed online orders, ensuring the order was ready by pick-up time.
- Assisted in planning seasonal promotions and sales events for the online platform.
- Handled customer inquiries, resolving issues related to orders, returns and payments
- Developed training materials for the hires on company specific e-commerce processes and software tools
- Tracked e-commerce performance metrics, providing regular reports to management
- Developed weekly schedules for staff, adjusting hours as needed to meet business demands
Education
Bachelor of Arts - Law And Justice | Minoring in Sociology
Central Washington University
Ellensburg, WA08-2019
Associate of Arts -
Big Bend Community College
Moses Lake, WA07-2017
High School Diploma -
Quincy High School
Quincy, WA06-2015
Skills
- Benefits Communication
- Client Confidentiality
- Adaptability and conflict resolution
- Policy Knowledge
- Client documentation
- Effective communication and interpersonal skills
- Resource Navigator
- Proficient in operating systems and software applications
Languages
Spanish
Professional
Timeline
Public Benefits Specialist 3
Department of Social and Health Services
02.2023 - Current
Shift Supervisor
Akins Fresh Market
04.2022 - 01.2023
Pick Up Lead
Fred Meyer
12.2018 - 04.2021
Bachelor of Arts - Law And Justice | Minoring in Sociology
Central Washington University
Associate of Arts -
Big Bend Community College
High School Diploma -
Quincy High School
Similar Profiles
Brooke GlennBrooke Glenn
Psychiatric Youth Counselor 2 at Child Study and Treatment Center, Department of Social and Health ServicesPsychiatric Youth Counselor 2 at Child Study and Treatment Center, Department of Social and Health Services
Shannon SorensonShannon Sorenson
Case Resource Manager at Department of Social and Health ServicesCase Resource Manager at Department of Social and Health Services
Debra TricklerDebra Trickler
Accounting and Internal Control Administrator at Department of Social and Health ServicesAccounting and Internal Control Administrator at Department of Social and Health Services
Hector DeJesusHector DeJesus
Office Administrator at Department of Social and Health ServicesOffice Administrator at Department of Social and Health Services
Michelle PamatzMichelle Pamatz
Shift Supervisor at StarbucksShift Supervisor at Starbucks