Gerdiene Velazquez
Moses Lake,WA
Summary
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for clients. Public Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Public Benefits Specialist 3
Department of Social and Health Services
Moses Lake, Washington
08.2022 - Current
- Conduct client interviews.
- Review and process applications, and review forms.
- Explain program requirements, application procedures, and verification needs.
- Answer the client's questions regarding benefits and available services.
- Update client's cases when they report changes
Team Lead
Walmart
Moses Lake, WA
10.2020 - 08.2022
- Coached other employees in customer service strategies and successful selling techniques.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Fostered great experience by engaging with guests, utilizing acquired skills and training.
Department Manager
Walmart
Moses Lake, WA
08.2016 - 10.2020
- Communicated with patients with compassion while keeping medical information private.
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage. Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Cash Office Associate
Walmart
Moses Lake, Washington
08.2014 - 08.2016
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Prepared and checked cashier register tills. Organized cash movements between offices and to or from banks.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Pharmacy Technician
Walmart
Moses Lake, Washington
03.2008 - 06.2013
- Assisted patients in finding over-the-counter solutions to aid minor health issues.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Helped pharmacy staff prepare medications and fill orders.
Service Desk Associate
Walmart
Moses Lake, Washington
06.2007 - 03.2008
- Processed customer payments quickly and returned exact change and receipts.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Cashier
Walmart
Moses Lake, Washington
02.2004 - 06.2007
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions, and provided store information.
- Scanned merchandise using the point-of-sale system for accurate purchase totals.
Education
High School Diploma -
Maxwell High School
Maxwell, CA06-1992
Skills
- Verbal and written communication
- Critical thinking
- Customer service
- Attention to detail
- Teamwork
- Dependable
- Multitasking
- Flexible
Certification
- Pharmacy Assistant License
Languages
Dutch
Native/ Bilingual
References
References available upon request.
Timeline
Public Benefits Specialist 3
Department of Social and Health Services
08.2022 - Current
Team Lead
Walmart
10.2020 - 08.2022
Department Manager
Walmart
08.2016 - 10.2020
Cash Office Associate
Walmart
08.2014 - 08.2016
Pharmacy Technician
Walmart
03.2008 - 06.2013
Service Desk Associate
Walmart
06.2007 - 03.2008
Cashier
Walmart
02.2004 - 06.2007
High School Diploma -
Maxwell High School
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