Elaina Torta

Possess a thorough understanding of the content of the course to be able to teach material, the ability to properly demonstrate and remediate all skills, and how to most effectively deliver the course.

• Conduct attraction team morning meetings with supervisors and serve as an instructor at lifeguard in-service training*
• Ensure attractions is properly staffed, employees rotate appropriately, and employees at attractions adhere to Child Labor Laws and receive break*
• Properly fill put all documentation and paperwork
• Maintain a clean work area, including sanitizing and sweeping attraction queue, pool decks/walkways, station/platform, and ride vehicles*
• Complete employee training at the attraction(s) as necessary, provide supervision and support to attractions team, and coach employees when needed*
• Adhere to attraction standard operating procedures, operate/lifeguard attraction in a safe and efficient manner, and enforce attraction safety guidelines*
• Maintain attraction documentation including opening inspection reports, training checklists, and capacity sheets*
• Calmly and professionally resolve situations at attractions, including anticipating, recognizing, and responding to aquatic emergencies, and assisting guests, team members, supervisors, and Maintenance where needed*
• Maintain lifeguard and first aid skills at “test ready” level at all times*
• Monitor attraction equipment and supplies*
• Initiate positive guest interactions by maintaining a thorough working knowledge of Hersheypark guest programs including the Attraction Accessibility and Fast Track programs*
• Assist guests in enrolling in the Hersheypark Attraction Accessibility Program
• Must be supportive of the needs of the Attractions Department and perform Ride Operator duties as assigned when water attractions are not operating*
• Perform other duties as assigned

• Conduct attraction team morning meetings with peers and supervisors and serve as an instructor at lifeguard in-service training*
• Communicate with supervisor(s) regarding staffing needs and ensure attractions is properly staffed, employees rotate appropriately, and employees at attractions adhere to Child Labor Laws and receive break*
• Maintain a clean work area, including sanitizing and sweeping attraction queue, pool decks/walkways, station/platform, and ride vehicles*
• Complete employee training at the attraction(s) as necessary, provide supervision and support to attractions team, and coach employees when needed*
• Adhere to attraction standard operating procedures, operate/lifeguard attraction in a safe and efficient manner, and enforce attraction safety guidelines*
• Maintain attraction documentation including opening inspection reports, training checklists, and capacity sheets*
• Calmly and professionally resolve situations at attractions, including anticipating, recognizing, and responding to aquatic emergencies, and assisting guests, team members, supervisors, and Maintenance where needed*
• Maintain lifeguard and first aid skills at “test ready” level at all times*
• Monitor attraction equipment and supplies*
• Initiate positive guest interactions by maintaining a thorough working knowledge of Hersheypark guest programs including the Attraction Accessibility and Fast Track programs*
• Assist guests in enrolling in the Hersheypark Attraction Accessibility Program
• Must be supportive of the needs of the Attractions Department and perform Ride Operator duties as assigned when water attractions are not operating*
• Perform other duties as assigned

• Maintain safety by addressing safety concerns and enforcing rules in attraction queues, haunted houses, and scare zones*
• Ensure efficient and consistent guest movement throughout haunted houses. Assist guests who may become frightened or disoriented while inside the attraction by directing them to the closest exit*
• Assist in maintaining the overall safety of all guests, co-workers, and performers within the attraction*
• Assists supervisors, fellow attendants, and guests with standard operational procedures, including providing direction during emergency situations*
• Provide excellent customer service to the guests of Hersheypark® by greeting guests and answering questions related to the attraction*
• Keep a safe and clean work area
• Perform other duties as assigned

• Anticipating, recognizing, and responding to aquatic emergencies
• Monitoring equipment and supplies
• Maintaining work area and surrounding environment

• Maintaining lifeguard and first aid skills at a "test-ready" level at all times*

• Participating in daily lifeguard in-service training*

• Providing excellent customer service to the guests by greeting guests and answering questions related to the attraction*

• Adhere to attraction standard operating procedures, operate attractions in a safe and efficient manner, and enforce attraction safety guidelines*

• Directing and assisting guests to and from ride areas*

• Perform other duties as assigned

• Overseeing and enforcing The Boardwalk at Hersheypark attraction rules and safety regulations*
• Anticipating, recognizing, and responding to aquatic emergencies*
• Monitoring equipment and supplies
• Maintaining work area and surrounding environment
• Maintaining lifeguard and first aid skills at a “test-ready” level at all times*
• Participating in daily lifeguard in-service training*
• Providing excellent customer service to the guests of Hersheypark by greeting guests and answering questions related to the attraction*
• Adhere to attraction standard operating procedures, operate attractions in a safe and efficient manner, and enforce attraction safety guidelines*
• Directing and assisting guests to and from ride areas*
• Perform other duties as assigned

Shallow Water Lifeguards ensure the safety of our guests at The Boardwalk at Hersheypark while providing courteous, friendly, and professional assistance.

• Overseeing and enforcing The Boardwalk at Hersheypark attraction rules and safety regulations*
• Anticipating, recognizing, and responding to aquatic emergencies*
• Monitoring equipment and supplies
• Maintaining work area and surrounding environment
• Maintaining lifeguard and first aid skills at a “test-ready” level at all times*
• Participating in daily lifeguard in-service training*
• Providing excellent customer service to the guests of Hersheypark by greeting guests and answering questions related to the attraction*
• Adhere to attraction standard operating procedures, operate attractions in a safe and efficient manner, and enforce attraction safety guidelines*
• Directing and assisting guests to and from ride areas*
• Perform other duties as assigned