ELAINA WAMPLER
New Market,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Benefits Verification Specialist
Talent Bridge / Cencora
10.2022 - Current
- Quickly and effectively processes applications for patients seeking financial assistance for medication
- Contacts health insurance payers and utilizes Medconnect to obtain patient's benefit information
- Provides exceptional customer service to patients and providers
Customer Service Representative
Arise / Modivcare
04.2022 - 10.2022
- Helped connect patients to transportation companies to provide rides to and from medical appointments
- Followed structured protocols, scripts and policies to document conversations in order to ensure consistency of scheduling, modifying and canceling member's reservations
Inbound Customer Service and Software Tech Support Professional
Arise / TurboTax
01.2022 - 04.2022
- Received inbound phone calls and chats from customers requesting assistance with their tax return
- Researched, analyzed and determined an appropriate course of action to take to efficiently resolve technical support issues
Direct Support Professional Instructor
Pleasant View Inc
11.2018 - 01.2022
- Provided direct care to individuals with severe intellectual and developmental disabilities
- Administered medication orally and via peg tube
- Maintained a clean, safe, and well-organized environment
- Cooked and prepared meals
- Created care plans, wrote monthly reports and ensured thorough documentation was completed daily
Benefits Verification Specialist
Advance Healthcare of the Palm Beaches
01.2015 - 11.2018
- Effectively obtained and verified patient's insurance information by calling insurance carriers and using Availity.com
- Accurately submitted claims to patient's insurance company and followed up with any denials of services
- Answered incoming calls in a prompt and professional manner and scheduled appointments for new and existing patients
Education
Bachelor's - Psychology
James Madison University
Virginia, VA06.2013
Associate - General Studies
Blue Ridge Community College
Virginia, VA12.2010
Skills
- Accuracy and Precision
- Policy Interpretation
- Healthcare regulations
- Insurance knowledge
- Documentation And Reporting
- Positive and professional
- Inbound and Outbound Calling
- Insurance Coverage Verification
Timeline
Benefits Verification Specialist
Talent Bridge / Cencora
10.2022 - Current
Customer Service Representative
Arise / Modivcare
04.2022 - 10.2022
Inbound Customer Service and Software Tech Support Professional
Arise / TurboTax
01.2022 - 04.2022
Direct Support Professional Instructor
Pleasant View Inc
11.2018 - 01.2022
Benefits Verification Specialist
Advance Healthcare of the Palm Beaches
01.2015 - 11.2018
Associate - General Studies
Blue Ridge Community College
Bachelor's - Psychology
James Madison University
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