Elaine Adams

• Supervise and Develop Workgroups: Train, develop, and hold Package Handlers accountable for safety, production, and attendance.
• Maintain High Standards: Ensure high standards for productivity, accuracy, customer service, organization, communication, cooperation, and safety.
• Provide Leadership: Offer innovative and effective leadership, fostering functional working relationships with all levels of personnel.

Key Achievements:

• Developed and maintained strong working relationships with employees, management, and customers.
• Facilitated training for new and current employees.
• In charge of all compliance with safety policies and procedures.
• Managed department resources to maximize output, accuracy, and efficiency.
• Promoted a positive, team-oriented work environment, emphasizing employee involvement, proactive communication, inter-departmental cooperation, and continual improvement.
• Implemented personal development plans to ensure the professional growth of department personnel.
• Marked staffing and retention improvement in a MTG building since arriving to Thornburg Preload in January 2023.

• Analyze and Plan Dispatch Operations: Ensure timely and efficient daily package dispatch by analyzing previous results to maximize service performance and streamline routes.
• Develop and Monitor Dispatch Processes: Use trend and production report data to adjust routes and evenly distribute work, promoting the implementation of new technology and monitoring system functionality.
• Manage Dispatch Systems: Oversee the center's dispatch systems and processes, reviewing data (e.g., stop and volume trends, missed pieces, cost per piece) to identify trends and create plans that maximize results.
• Update and Record Route Modifications: Keep plans up-to-date by recording route modifications, such as new streets and customers, and oversee load modifications to improve service and reduce costs.
• Foster a Collaborative Work Environment: Support continuous communication and relationship building with center team to maintain a collaborative work environment.

Key Achievements:

• Analyzed daily production reports and weekly trends to incorporate improvements into future plans.
• Provided feedback and support to staff.
• Conducted performance evaluations and resolved individual and group performance issues.
• 2021 Best in Class Dispatch Balanced Scorecard in District 10 out of 12 months.

• Manage Hub and Sort Activities: Ensure accurate sorting and timely loading of packages onto appropriate trailers for the next location.
• Supervise Staff: Oversee unloaders, sorters, and part-time supervisors to ensure efficient operations.
• Analyze Load Forecasts: Review volume projections to ensure adequate staffing and manage productivity and performance through daily operational reports.
• Collaborate with Management: Work with hub and feeder management to plan peak season and special sort activities.
• Ensure Safety Compliance: Ensure compliance with safety regulations, maintain training documentation, and hold direct reports accountable for health and safety on the job.

Key Achievements

• Supported staffing and pre-sort plans.
• Collaborated with feeder and dispatch operations to meet OTN
• Identified employee training needs and developed continuous development plans.
• Conducted performance evaluations and resolved individual and group performance issues.
• Reduced employee turnover through effective communication, training, and team-building initiatives.
• Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.