Elaine Anderson
Westfield Center,Ohio
Summary
Proficient in supporting hardware and software issues. Well-versed in troubleshooting and repairing malfunctioning hardware and software.
Personable, friendly and committed to resolving computer problems in a timely and thorough manner to maintain uptime.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking with strong organizational skills
Overview
40
40
years of professional experience
Work History
Security Systems Engineer
Summa Health
10.2022 - Current
- Enhanced security system efficiency by implementing and maintaining advanced technologies and software.
- Reduced false alarms by maintaining and auditing systems.
- Improved response times with streamlined communication protocols between security teams.
- Provided ongoing technical support to clients, troubleshooting issues and ensuring optimal system performance.
- Proofpoint Email Gateway, Proofpoint Advanced Threat (TAP), Proofpoint Threat Response (TRAP), Proofpoint Phish Alarm, Wombat Simulated Phishing Email.
- Palo Alto Firewalls - (2) Summa Health, (2) Summa Care, (1) Panorama.
- (4) Palo Alto User-ID Agents
- Barracuda WAF.
- CrowdStrike EDR.
- Symantec AV
- SecureOne
- Rapid 7
- Infoblox DHCP Secure DNS
- Imprivata Single Sign On, Confirm ID
- Citrix Sharefile
- Safe Console, Encrypted USB Devices.
- Evident
Systems Engineer
Summa Health
01.2013 - 08.2022
- Assist and Backup to Systems Architect supporting 20 systems/products
- Manage, maintain, and patch 42 Servers
- Managing Exchange 2010/2016 in a large, on-premise, clustered environment (5+ years)
- Managing a total of twelve mailbox databases servers
- Manage and Control the Following Systems: Palo Alto Firewalls (2) SummaCare, (1) Panorama (2) Summa Health Barracuda Web Application Firewalls ZIX Encrypted Email Proofpoint Email Gateway Spam/Firewall Tap (Threat insight, Advance Protection) TRAP (Threat Response-Clear) PhishAlarm (Report Suspicious email) SecureShare - Secure Email Send/Share Files DLP Imprivata Symantec, CPSI, Manage Engine Ad Audit +, Manage Engine M365+, SafeConsole. Imprivata, Ivanti.
Application Analyst - Vocera Team
Summa Health System
12.2014 - 01.2016
- Manage users and groups in Vocera.
- Manage users in Emergin.
- Create users, add users to zones in Emergin
- Configure Vocera badges
- Assist users with Vocera issues pertaining to the badge (device).
- Create and modify scheduled reports
- Repair and replace Vocera badges
- Monitor Vocera cluster servers.
- Reduced software/hardware issues by conducting regular testing, which resulted in improved overall system stability.
- Provided end-user support, resolving technical issues quickly and efficiently.
Applications Coordinator
Summa Wadsworth Hospital
12.1999 - 12.2014
- Maintained accurate hardware and software inventories
- Manage application projects, and upgrades
- Restored data, operating systems, files, documents and drivers
- Trained both internal and off-site users in repairing and resolving recurring issues
- Resolved computer hardware and software issues n- Level II.
- Proficient in Active Directory.
- Proficient in Novel
- Proficient in CPSI Evident Application.
- Enhanced user experience for CPSI EMR Application
Data Processing
Wadsworth Hospital
06.1998 - 07.1999
- Monitor nightly backups.
- Filing
- Perform data entry work.
- Used computer software to store and retrieve data.
- Answering Phones Level I Support.
- Sorted financial documents, for data processing and posted daily receipts and payments.
Materials Management
Medina General Hospital
09.1984 - 03.1987
- Take stock of inventory.
- Create Purchase Orders.
- Contact vendor to submit and verification of Purchase Orders.
- Submission of new order placements.
- File.
- Key Entry/Data Input.
- Authorize and payment of invoices.
Medical Transcriptionist
Medina General Hospital
10.1983 - 08.1984
- Independently transcribe medical reports dictated by various physicians (cardiologists).
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
Cashier/Operator
Medina Car Corporation
08.1983 - 07.1984
- Greet customers entering into organization
- Handling cash transaction for organization
- Switchboard operator.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
CompTIA A -
Akron University
Akron, OHAssociate of Applied Business - Information Technology - Networking Software
Cuyahoga Community College
Berea, OH12.2021
High School Diploma -
Black River High School
Sullivan, Ohio01.1983
Skills
- Knowledgeable in Windows Servers/Workstations Platforms
- Fast Learner
- Knowledgeable in Apple Systems
- Desktop and Laptop Repair
- Knowledgeable in Unix, Linux
- Knowledgeable in VMView and VMWare Knowledgeable in Imprivata
- Strong communication skills
- Strong knowledge of Active Directory
- Security Metrics
- USB Encryption
Timeline
Security Systems Engineer
Summa Health
10.2022 - Current
Application Analyst - Vocera Team
Summa Health System
12.2014 - 01.2016
Systems Engineer
Summa Health
01.2013 - 08.2022
Applications Coordinator
Summa Wadsworth Hospital
12.1999 - 12.2014
Data Processing
Wadsworth Hospital
06.1998 - 07.1999
Materials Management
Medina General Hospital
09.1984 - 03.1987
Medical Transcriptionist
Medina General Hospital
10.1983 - 08.1984
Cashier/Operator
Medina Car Corporation
08.1983 - 07.1984
CompTIA A -
Akron University
Associate of Applied Business - Information Technology - Networking Software
Cuyahoga Community College
High School Diploma -
Black River High School
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