Elaine Cardenas
San Angelo,TX
Summary
Dynamic User Acceptance Tester with a proven track record at Health Care Service Corporation/Blue Cross Blue Shield. Expert in test case design and end-to-end testing, enhancing software release success rates by proactively identifying user issues. Strong communicator and collaborator, fostering relationships that drive project efficiency and customer satisfaction.
Overview
27
27
years of professional experience
Work History
User Acceptance Tester
Health Care Service Corporation/Blue Cross Blue Shield
02.2023 - 03.2026
- Developed strong working relationships with developers and project managers, fostering effective communication for efficient problemsolving.
- Contributed to a higher rate of successful software claim releases by identifying and resolving potential user issues in advance.
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Developed custom test scripts based on user requirements that consistently met project goals within budget constraints.
Group Operation Support Specialists
Health Care Service Corporation/Blue Cross Blue Shield
03.2020 - 02.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Customer Service Advocate Specialists
Health Care Service Corporation/Blue Cross Blue Shield
08.1999 - 03.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Central High School
San AngeloSkills
- Test case design
- End-to-end testing
- Test execution
- Functional testing
Timeline
User Acceptance Tester
Health Care Service Corporation/Blue Cross Blue Shield
02.2023 - 03.2026
Group Operation Support Specialists
Health Care Service Corporation/Blue Cross Blue Shield
03.2020 - 02.2023
Customer Service Advocate Specialists
Health Care Service Corporation/Blue Cross Blue Shield
08.1999 - 03.2020
GED -
Central High School
Similar Profiles
Safiya ArmstrongSafiya Armstrong
Health Clinical Analyst at Health Care Service Corporation (Blue Cross Blue Shield of Texas)Health Clinical Analyst at Health Care Service Corporation (Blue Cross Blue Shield of Texas)
Hafsa Wania MohammedHafsa Wania Mohammed
Business Consultant at Health Care Service Corporation - Blue Cross Blue ShieldBusiness Consultant at Health Care Service Corporation - Blue Cross Blue Shield
Matthew BrownMatthew Brown
Vice President Data & Analytics Solutions at HEALTH CARE SERVICE CORPORATION (BLUE CROSS BLUE SHIELD OF IL, TX, MT, NM, OK)Vice President Data & Analytics Solutions at HEALTH CARE SERVICE CORPORATION (BLUE CROSS BLUE SHIELD OF IL, TX, MT, NM, OK)
Camden ZeitersCamden Zeiters
Lease Operator at Sequitur EnergyLease Operator at Sequitur Energy
Nefftaly RamosNefftaly Ramos
Heavy Equipment Mechanic at EquipmentShareHeavy Equipment Mechanic at EquipmentShare