Summary
Overview
Work History
Education
Skills
Timeline
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Keita Wilson

Mesquite,TX

Summary

Perceptive UAT well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.


Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Overview

14
14
years of professional experience

Work History

User Acceptance Tester

KELLYMITCHELL
01.2020 - Current
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.
  • Identified and tracked defects with B360, Salesforce, and supported developers in resolving problems by completing additional tests.
  • Operated under Agile and Scrum frameworks to complete releases every Release and well-organized sprints.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Reduced overall testing hours 100% by writing and optimizing automation test scripts in JIRA.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases
  • Kept scripts and test cases updated with current requirements

System Analyst/UAT Lancesoft

Verizon
05.2015 - 02.2018
  • Execute, coordinate and assist to monitor execution of all aspects of UAT testing according to agreed test plan
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Delivered in-depth B360 training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.

Customer Account Executive- Tech Support

Comcast Corporation
05.2013 - 05.2015
  • Works with both internal and external resources and maintains detailed account in Work Log in appropriate application
  • Provides operational support to local market field Technicians, operations support personnel, and other technical and business support groups as needed, including day-of-installation assistance, as received via inbound call center phone calls or e-mail notifications
  • Server and Batch reporting
  • Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
  • Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.

Business Analyst

Watson Quality Ford
01.2007 - 09.2013
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
2013

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
03.2012

High School Diploma -

Provine High School
Jackson, MS
05.1991

Skills

  • Systems Analysis
  • Project management
  • Functional Testing
  • Vendor Communication
  • Automated Testing Development
  • System Integration Testing
  • User Acceptance Testing (UAT)
  • Application Maintenance
  • Manual Test Case Preparation
  • Bug Tracking and Resolution
  • Engineering Team Support
  • Software Development Tools: JIRA, Confluence
  • Agile Best Practices
  • Web and Mobile Application QA

Timeline

User Acceptance Tester

KELLYMITCHELL
01.2020 - Current

System Analyst/UAT Lancesoft

Verizon
05.2015 - 02.2018

Customer Account Executive- Tech Support

Comcast Corporation
05.2013 - 05.2015

Business Analyst

Watson Quality Ford
01.2007 - 09.2013

Bachelor of Science - Business Administration

University of Phoenix

Associate of Arts - Business Administration

University of Phoenix

High School Diploma -

Provine High School

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Keita Wilson