ELAINE COATES

Processed credit card payments for customers, drivers, and sales reps, ensuring accurate and timely transactions. I received from 125 to 150 telephone calls per day. Processed credits and returns for drivers and customers. Responded to 100+ emails daily, addressing customer inquiries and resolving issues efficiently.

• Provided support to customers by answering inquiries and guiding them through the ordering process. with product inquiries and order tracking.
• Addressed and resolved customer complaints through effective communication and problem-solving techniques. through effective communication and problem-solving.
• Collaborated with team members to streamline support processes and improve service.

Served as customer support rep for accounts receivable, managing relationships with large, federal, and state customers. Oversaw collection process for millions of dollars monthly, ensuring timely resolution of billing issues. Resolved billing issues with customers, maintenance, sales and contract personnel. Scheduled and performed customer visits for a specific set of clients. Visited customers at least once per month. Managed special contracts involving hardware, software, and maintenance, tracking costs and key contract dates. Keeping track of cost of individual divisions which were involved. Verifying start and stop date of hardware and software maintenance. Also responsible for keeping track and contract start and end dates.

• Handled customer inquiries via phone and email to ensure prompt responses. through phone and email channels effectively.
• Instructed new staff on customer service protocols and company policies to ensure compliance. on customer service protocols and company policies.
• Addressed product issues through collaboration with internal teams and resources. by collaborating with internal teams and resources.